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She33
Level 2

QB not allowing me to upload a PayPal CSV file nor is QB auto updating the net figure shown within PayPal (i.e.gross less fees). How do I update my PayPal without these?

 
2 REPLIES 2
AileneA
QuickBooks Team

QB not allowing me to upload a PayPal CSV file nor is QB auto updating the net figure shown within PayPal (i.e.gross less fees). How do I update my PayPal without these?

Hi there, She33. 

 

Thank you for reaching out to the Community. I've checked with my resources and verify with our engineering team. Currently, We have an ongoing investigation about not uploading PayPal CSV File or updating the net figure shown within PayPal in QuickBooks Online. Rest assured, our software engineers are working hard to resolve this issue permanently.    

 

To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track. Provide this INV-53464 for easy tracking.   

 

Here's how to contact us:

  1. Go to the (?) Help menu.
  2. In the QB Assistant enter the topic you need help with. You can also enter questions.
  3. Select Contact Us.
  4. Give us a short description of your concern.  
  5. Choose a way to connect with us:

    • Start a chat with a support expert. Live chat 24/7 (M-F).
    • Ask the community available 24/7 (M-F) to get help from businesses like yours. 

 

For additional reference about manually upload using CSV file in QuickBooks, you can refer to this article: Manually upload transactions into QuickBooks Online.  

  

You might also want to read this article to learn how to match bank transactions: Match and Categorise your Downloaded Bank Transactions

 

Please know that you can always get back to me if you have any other questions. It'll be my pleasure to help you. Stay safe!

Fiat Lux - ASIA
Level 15

QB not allowing me to upload a PayPal CSV file nor is QB auto updating the net figure shown within PayPal (i.e.gross less fees). How do I update my PayPal without these?

@She33 

Utilize a 3rd party app as a workaround for the time being. 

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