United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
AnnieD_2
Level 1
posted
‎January 22, 2024 08:05 AM
last updated ‎January 22, 2024 12:05 AM

Quickbooks Desktop 2018

Hi

I have been running Quickbooks Desktop Pro 2018 for a few years now. My hard drive was failing so I needed to reload my PC. So I have my license, product key and compay data files. But am experiencing an issue on online activation. Is there anyone that can assist?

Unfortunately the Tool Hub hasn't been able to correct this issue. QB then asks me to register. I fill in a form regarding company information then another regarding current or previous accounting software. Once that is done it gives the following message: Quickbooks online registration process did not finish. Please try to register again. If you continue to have problems registering online, select "Skip online check and register by phone" from the registration dialog.

My internet connection is great, so I know that isn't the problem. QB Desktop support has been discontinued in my country (South Africa) which is why I am reaching out here. 

Thank you so so much for your help!!! It is greatly appreciated!!!! 

0 Cheers
Cheer
Reply Join the conversation
2 REPLIES 2
Fiat Lux - ASIA
Level 15
‎January 22, 2024 10:01 AM

Quickbooks Desktop 2018

You can chat Support to ask the activation code

https://quickbooks.intuit.com/learn-support/en-uk/contact

 

If they refuse to provide one, you can use the trial version as a workaround.

0 Cheers
Cheer
Reply Join the conversation
LeizylM
QuickBooks Team
QuickBooks Team
‎January 22, 2024 10:08 AM

Quickbooks Desktop 2018

I'm here to route you to the right support for further help with activation codes, Annie. 

 

I recommend contacting our Customer Care Team. They have the tools that can check your account and assist you with the activation code.

 

Here's how to reach them:

 

  1. Open QuickBooks Desktop.
  2. Go to the Help menu, then select QuickBooks Desktop Help.
  3. Click Contact Us at the bottom.
  4. Enter a brief description of your issue, then select Let's Talk.
  5. Choose a way to connect.

 

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

 

Here's a guide on how you can resolve errors you'll possibly encounter when adding your product and license numbers, and activation code: Fix activation, license, and product numbers issues. 

 

Let me know if you need more help with your validation code or anything else. I'm always glad to help in any way I can. Have a wonderful day!

0 Cheers
Cheer
Reply Join the conversation
Featured
Get started with QuickBooks Online
Ready to get started with QuickBooks Online? This walkthrough guides you th...
Read more

Need to get in touch?

Contact us