Quickbooks desktop subscription

Hello Aarona, What region are you in and what version of desktop have you been using and we'll look at this for you?

@Aarona 

If you have already got the notification, it means you are one of the affected customers outside the UK and Ireland. You will be fully supported on QBD UK version until February 28, 2021. You may have 2 options:

1. Migrate to QB Desktop US version with a one time license

2. Migrate to QB Online of your own country version 

https://quickbooks.grsm.io/EU

https://quickbooks.grsm.io/Asia-Pacific

then you have to consider these options:

1. Utilize a 3rd party migration tool

https://transactionpro.grsm.io/qbd

2. Purchase a 3rd party migration service

I live in Malta and we use Quickbooks Desktop Pro 2019 

Would it take a lot of time to transfer from desktop version to online version? 

---

@Aarona wrote:

Would it take a lot of time to transfer from desktop version to online version? 

---

@Aarona 

If you prefer to migrate from QBD UK to QBO EU version for Malta, the turnaround time should be 3-5 business days.

https://quickbooks.grsm.io/EU

Check our profile name and send your business email address in a private message.

@Fiat Lux - ASIA 

So it's not something that can be done during the phone? I though this will take just a few hours. 

Hello Aarona, 

Thanks for coming back to us, 

Can we ask do you have a UK address at all or is it a Malta address only? 

@Ashleigh1 No we have a maltese address.

Thanks for coming back and clarifying on what address you're using, Aarona.

The option to migrate your QuickBooks Desktop United Kingdom version to QuickBooks Online (QBO) Malta region is unavailable. In this case, we'll need to subscribe to QuickBooks Online (QBO) International version. 

To help you migrate or subscribe to the QBO Malta version, I'd suggest reaching out to our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. They can also verify the QuickBooks Desktop Discontinuation email notification you've received.

Here's how to reach them:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

For additional reference about data file conversion, just check out the Moving form QBDT to QBO PDF link.

The Community will always have your back if you have any other concerns or questions about QuickBooks. Assistance is just a post away. Take care always.

@RCV  is this from Quickbooks please as I do not have the sane information. 

Can you please give me customer care number so maybe I can call.

@Aarona 

You are unable to contact Support directly. You have to ask the call back or send the message from your Help menu as mentioned by RCV. I am not sure they will offer you any conversion service. 

@RCV 

Can you help me how I can get a call please from Quickbooks team as I am not managing. When I choose Help I do not have the below options. 

Hello there, Aarona.

If the built-in Contact Us option doesn't work, you can go directly to our website and follow these steps to reach them:

1. Go to this link: https://help.quickbooks.intuit.com/en_GB/contact.
2. Select QuickBooks Desktop.
3. Go to the first section and select a topic and a sub-topic.
4. Go to the second section and select how you want to reach them (phone, chat, or email).
5. Enter the necessary information.

Note that you'll have to reach them within support hours.

Let us know if you need anything else. Have a great day!