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Level 1

QuickBooks File Manager Batch Upgrade

Am I doing something wrong or does the Batch Upgrade feature in QuickBooks File Manager simply not work properly?


When I click the Batch Upgrade button, it pops up a window where I can select the files I want to upgrade. At the top of this window it states:


"QuickBooks will not be available until the upgrade is complete. Consider running Batch Upgrade when you can be away from QuickBooks for several hours."


This implies that I can start the batch and then leave the computer until it's done. However, as soon as I start the batch, QuickBooks logs in to the first company file and displays the normal upgrade wizard, where I have to tick a box saying:


"I understand that my company file will be upgraded to this new version of QuickBooks."


I then have to manually go through the entire process of telling the upgrade wizard what country I'm in, where to save the upgraded file, where to save the backup file, and finally clicking the "Finish" button.


Once I've done all of that, QuickBooks immediately crashes with an unrecoverable error, then the QuickBooks File Manager appears to do nothing for a while, before eventually marking the current file upgrade as successful!


It subsequently moves on to the next file and repeats the entire process again, with all of the manual intervention still required, and QuickBooks still crashing with the same unrecoverable error.


Once the File Manager finishes the batch, it turns out that the upgrades have actually been completed despite the QuickBooks crash.


However, as far as I can tell, all the Batch Upgrade feature really does is log in to each company file for you, and you still have to be physically present to actually carry out the upgrades. What exactly is the point of this? How is that of any use whatsoever?

QuickBooks Team

QuickBooks File Manager Batch Upgrade

Hello NomenNescio


Can we confirm that you are using the UK desktop product?

Batch upgrade reduces the time of upgrading company files by upgrading all selected files at once but it is not yet a feature with the UK desktop product though it is available in other regions.



Level 1

QuickBooks File Manager Batch Upgrade

Hi Emma.


Yes, this is the UK (Premier Accountant) edition of the desktop product.


You are correct that older UK versions of the File Manager did not contain the Batch Upgrade feature, (there was not even a button to access it), but at some point between 2017 and 2019 the feature was added to the UK version of the File Manager.


Furthermore, I received email an email in May 2019 directly from a member of the Intuit development team, in response to my query on why Batch Upgrades were not available in the UK version, which stated (and I quote):


"On the batch upgrade, have you tried doing it with the UK files? Looking at the Jira notes, it should be enabled for both CA and UK."


So, either your development team doesn't know what they're talking about, or you are misinformed.


Could you please double-check that, and if the Batch Upgrade feature is indeed still not supported in the UK product, then please explain why it is now present in the product, why your development team seems to think it should be working, and why it's actually not.

QuickBooks Team

QuickBooks File Manager Batch Upgrade

Hello, @NomenNescio.


QuickBooks Dekstop updates will usually show you the User Interface but the functionality of some features may be later or sooner. For now, let's try updating your QuickBooks Desktop to check for the availability of the products. You can do the manual or automatic update or directly from our website.


To set up an automatic update:


  1. Click on the Help menu, then select Update QuickBooks Desktop.
  2. Go to the Update Now tab. You can select the Reset Update checkbox to clear all previous update downloads.
  3. Select Get Updates to start the download.
  4. When the download finishes, restart QuickBooks.
  5. When prompted, accept the option to install the new release.

For more information about this action, check out this article: Update QuickBooks Desktop to the latest release.


Leave a comment below if you have any other questions. I'm always here to help however I can. Have a good day!

Level 1

QuickBooks File Manager Batch Upgrade



I have had the displeasure of being forced to administer QuickBooks on behalf of our accounts department for the last 13 years. I am well aware of how to update the QuickBooks application and I can assure you that I am already running the very latest version.


The only issue here is that a member of your own development team told me that I could use the QuickBooks File Manager application to automate the process of upgrading our company files from one year to the next, (with specific reference to the UK edition), yet that does not actually seem to be the case.


Are you seriously telling me that your product's UI routinely exposes functionality to the end user which has not actually been implemented yet?!


If so, then your development practices must be even worse than I thought!


I can hardly say I'm surprised though, given that I reported a serious bug with the QuickBooks Web Connector a full year ago, and nothing has been done about it whatsoever. Despite your development team claiming they have it in their queue to look at, there hasn't even been a new release of that particular product for well over a year, but I digress.


I want some answers to the questions I raised in my previous two posts regarding the QuickBooks File Manager. If you cannot provide them, then please refer this to someone who can.


Thank you.

QuickBooks Team

QuickBooks File Manager Batch Upgrade

I know this hasn't been easy for you and your business, NomenNescio.   



I recommend contacting our Customer Support Team, as they have the tools to pull up your account in a secure environment and to determine what causes this feature not working in your end. 


Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.  


  1. Open QuickBooks.  
  2. Click Help, then choose QuickBooks Desktop Help.
  3. Press Contact Us.
  4. Enter your concern, then hit Continue.
  5. Select a way to connect with us: Start messaging with a support expert. 


You can also use this link to connect with us:


Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages. 


 In the meantime, you can check and see the new features added and update in QuickBooks, stay tuned to our new blog: The QuickBooks Blog.  



Please know that the Community is always here to help you sort this out, so please don't hesitate visit us again. Have a great day!

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