QuickBooks Support Experience

mihaita · ‎November 15, 2025

After spending over an hour on chat with QuickBooks support today, I am left completely disappointed.
From the very beginning, the support agent assured me that my payment issue was “simple” and that they would “definitely fix it with ease.”
However, after a long exchange and providing all requested details — including my account information — I was eventually told that the issue cannot be resolved by their department and that it must be handled by “a different team.”

This kind of communication is unacceptable.
If the agent had told me this at the start, I could have saved my time and avoided unnecessary frustration.
Instead, I was kept in a loop of empty reassurances, copy-paste replies, and no real help or solution.

It’s extremely disappointing to see such poor coordination and lack of ownership from QuickBooks support.
I’ve been a loyal customer, paying full price for over a year, and I expected at least transparency and honesty — not excuses and wasted time.

I sincerely hope that someone from QuickBooks takes responsibility and reviews this interaction carefully, because this is not the level of professionalism or support expected from such a large company.

mihaita

It looks like from this notification

"Same notification, new look! Future bills will now come from Intuit, the global finance technology company powering TurboTax, Credit Karma, QuickBooks, and Mailchimp.", Quick Books Online cannot get money from card.

Still waiting for them to fix issue, but at this moment I do not agree for not working platform.

Better revert to OLD LOOK... was much stable.
I was able to pay subscription for 15months with no problem and since this "NEW LOOK"... I waste more than 6hours with QB and Bank to fix this issue and still no fair result.

Weird is that I didn't modify ANY field from payment area.

Looking for answer from community about this issue and fix.

Nicole_N

Your time is valuable and I truly understand how frustrating it must have been to spend so much time seeking assistance without a resolution, Mihaita.

Based on the notification included in your message, it seems the issue may be related to an updated payment method or billing process in QuickBooks Online (QBO).

Since you’ve already confirmed that your payment details in QBO are accurate, but the payment isn’t being processed successfully, this likely points to an issue with your bank or card provider.

Sometimes, banks place temporary holds or restrictions on transactions they notice unusual, even if you’ve successfully processed similar payments in the past. This could be due to changes in QuickBooks’ payment processing system or the way transactions are being presented.

I'm aware that you've already contacted them but it's best to contact them again as they can verify whether this is the case and remove any blocks if needed.

Also, when your bank’s fraud prevention system flags the payment attempt for any reason such as changes in merchant details, subscription terms, or transaction location, the payment may be declined automatically. Speaking with them allows you to confirm your authorization for the payment, ensuring it goes through successfully.

Even though your payment method appears accurate, it’s worth confirming with your bank that your card is still active and contains sufficient funds to avoid discrepancies when processing payments in QuickBooks. They can also check if there are no underlying issues that might lead to declines.

We appreciate your patience regarding this matter. If you need further assistance or have additional concerns, please don’t hesitate to reply below. We'd be glad to help.

mihaita

Dear Nicole, i really appreciate your answer and I understand you are so frustrated when your team cannot solve some issues but problem is that your mates not know who to ask to get proper help in your company.

Bank already confirmed me that I have no flags, holds or other things...and with same card I was able to do other online or shop phisically.

Is not weird that standard method worked for more than 15months and after your new look page it stop worked?? Brain is not telling you something or frustration is too high?

Always your m8 asked to update my company details. Can u tell me what to exactly write? Maybe I need to change my company name in your system? ...true silly to get such request, do not think? If u can

So ... Hope many other users can face with similar problem and can help with your new look system ...failure.

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