Can't connect to RBS account. Quickbook blames RBS, but with this error: "partnerauth.platform.intuit.com’s server IP address could not be found." It must be quickbooks

Hello Info785,

Welcome to the Community page, 

This error seems to come from customers who use a mac or apple device. 

What I suggest is to try a windows PC or an android device and this error should not appear using one of these. 

That is no solution of course. We don't have a PC nor an android device, so you should come with something better and make sure Quickbooks works on all platforms!

We will check to see why you're getting that prompt, info785.

In this case, I would recommend contacting our support. That way, they can start a screen-sharing session to see your setup. They might take screenshots for documentation and further checking.

1. Click on the Help menu and choose Contact Us.
2. Copy and paste your question in the field provided and click Continue.
3. Choose Chat or Request for a callback.

Alternatively, you can upload your transactions using Web Connect files.

For your next step, you can check out the article about assigning, categorising, editing, and adding downloaded or uploaded bank transactions.

If you have other questions in mind, please don't hesitate to go back to this thread.

I have done that already two times. The first said it was the browser, the 2nd said it was my bank and now I read it is the computer.No, there is nothing wrong with quickbooks.

I don't want to have to download bank transactions followed by uploading them into Quickbooks, I simply want my bank transactions automatically loaded into quickbooks as was the case till you had to give consent again, which is not working.Your solution is not good and makes doing the admin a much more time consuming job.

This consent request from the banks is known to Quickbooks a long time and they should have made sure that this would be just a click of a button. I spent hours trying to make it work and I dread the idea that this is now going to be an issue every 90 days.

We'll investigate this issue for you, info785. 

I still suggest reaching out to us again and we'll open a case about the error when connecting your RBS bank account . We'll also get in touch with your bank to get a permanent fix. Please follow the steps given by @JessT on how to connect with us. 

For now, manually importing bank transactions is the way in bringing up your data into QuickBooks while we're working on getting this fixed.

You can always post your questions here in the Community. I'm here to help!

yes typical QB always blame the source, it's never their fault, although is in the end!!  Good luck in getting QB support to fix it in any reasonable time

Thanks Info785 for your feedback we'll pass this solution onto other users and our customer care support team. I will forward the thanks on to Matthew as well.

Emma

Quickbooks still has not solved the issue with reconnecting from an Apple device using wifi. Very disappointing having been faced with the same issue months after it was reported!

Hello Info785

To be able to connect the bank on an Apple device, the options are below for you to try, one or more of them will allow you to be able to connect the bank in Quickbooks. 

• Complete an NVRAM reset (contact Apple support or search for the process)
• Reset the router
• Use a different network
• Use a non Apple computer

This is all insane. The Quickbooks system is seriously broken and it feels completely wrong to have to use weird workarounds that only a handful of the support team know to do something as security-critical as linking your bank account. It took weeks and weeks for me to connect to my bank successfully when I first started with QBSE, and now I have to 'Reconnect my account' it's all starting again. I already know that the system only works at all from a cellular connection on an Android phone (?!?!), but even with that information I am still going round and round in circles do to "technical error - please try again in a few hours"...

Quickbooks: Please mend your partner authentication system.

Hi DanJamHal Thanks for your valuable feedback🙏🏾 we'll pas it on to our developers for their consideration and hopefully they can implement something that's more suitable.🤞🏿.

Let's hope they can...

Here, for anyone else still stuck, is the current 'golden path' for me:

* Install the QB and Lloyds banking app on your Android phone.

* Set up fingerprint login for both apps.

* Switch off WiFi.

* From Android system settings, change your default browser (this is so that QB will ask you what to use later).

* Log in to QB and start the banking authentication process.

* When you are transferred out to your bank, choose the Lloyds app and verify your fingerprint.

* Choose your account and complete the authentication phone call.

If this works, you can then switch WiFi back on, and change your browser default again (if you wish).

Good luck...