Cannot send invoices - QuickBooks online

Hello NickStrong, 

Welcome to the Community page, 

we're aware of an issue where some customers are unable to receive invoices sent from QuickBooks as these are being bounced by the recipients or intermittent servers. Our team are currently working on a fix for this as a priority. In the meantime, please continue to save your invoice as a PDF and send it via email through your business or other email address. 

Yes, these don't appear to get bounced, it looks more like QB doesn't recognise (?) the address and doesn't send. Copies relayed to within our company (same email domain as being sent from) get through ok. 

?

Got to say, this never happened prior to a couple of months ago. 

Hello NickStrong, thanks for that information, do the customers not receive the email at all not in there inbox, spam or junk? Do you get any error messages or anything show up when you try to send the invoices off to the customers? 

No, they don't get them.

As I have noted - all the recipient email addresses are 100% correct and QB has been using them for years. But QB now doesn't accept them. 

Hi, NickStrong.

We're receiving reports that other users are getting issues with invoices not going through. We would like to inform you that we've already submitted a ticket about this issue and our engineers are all hands on deck working together for an immediate fix to sort everything out.

This is in the process of being prioritized/investigated. Although this is being actively looked at, we do not have an estimated timeline for resolution at this time. Rest assured that this is being worked on.

While they do, you might want to download the invoices and manually send them outside QuickBooks as a way around.

Additionally, I would advise you to get in touch with our QuickBooks Support. This way our engineers can add your account information to the list of affected users and attach your case to the ongoing investigation. Any progress will be communicated via email.

Here's how to contact us: 

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

In the meantime, you might want to visit the following write-up: Sales and customers. This will provide you links on how to manage your company income as well as resources about other customer-related concerns.

Please extend your patience while we're working on the permanent fix. Don't hesitate to drop me a reply if you have other concerns. Have a good one, NickStrong!