Contact a human

Hello andyneon, welcome, and thanks for posting on the Community page, we do have several ways you can reach out for help with a human, you can click the Help icon to connect with an expert, the line is open Mon to Fri 8 am to 7 pm and is free from any UK landline or mobile. You can also reach out via direct link with chat support and we can also help you here with any questions you have regarding your QuickBooks account. 

Hi There

I have two accounts

[2 account names removed]

I can't find Pablo [removed].  They are both listed as [removed].  

Thanks,

I'm not a new member

The reason you can't find the other company file could be that the other account is inactive, Pablo.

To verify the status, let's log in to your QuickBooks Online account and select the Canceled Companies to confirm.

If the account is listed there and you wish to resubscribe, click on the company file, and you will be prompted to complete the resubscription process by following the on-screen instructions.

If you are not prompted, you can follow these steps to navigate to the subscription page:

1. Click on the Gear icon, and select Subscriptions and billing.
2. For your QuickBooks plan, select Resubscribe and enter the updated billing info.
   
   
   
   
3. Enter the Payment information and Billing address.
4. Once done, press Resubscribe.

For more detailed information, please follow these steps: Reactivate your QuickBooks subscription.

Just return to the forum if you need further assistance managing your Intuit account. We're always here to assist you.