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NICHOLARS
Level 1

CORRUPT QUICKBOOKS COMPANY FILE

Hi quickbooks,

My clients computer got hacked and infected with virus "0XXX Virus unencryptor"

 

The quickbooks company files got infected and are no longer opening.

 

Kindly assist.

1 REPLY 1
FritzF
Moderator

CORRUPT QUICKBOOKS COMPANY FILE

Hi there, @NICHOLARS.

 

I'm here to help make sure you can open your QuickBooks Desktop (QBDT) company file.

 

If you can still open your QBDT itself, let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools will repair and notify you of any possible data damage within the file.

 

Here's how:

 

If QB detected no problem with your data, hit OK. However, if it finds an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below.

 

Here's how:

 

  1. Locate and check the QBWin.log or QuickBooks.log files.
  2. Scroll to the bottom for the most recent Verify information.
  3. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

 

For additional information about the process, consider checking out this article: Fix data damage on your QuickBooks Desktop company file.

 

On the other hand, if you can't open your QBDT as well, let's use the QuickBooks Tool Hub. You can refer to this article for the detailed steps on how: Fix company file and network issues with QuickBooks File Doctor.

 

For more tips and other resources, I recommend visiting our website for future reference: Self-help articles.

 

Please let me know if you have additional questions about this or anything else. I'll be more than happy to help. Take care always.

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