Error124720_02.xml Errors were detected in file Can anyone direct me to a solution?

Hello stuart-alford-tw, thanks for posting on the Community

Are you receiving this error response when importing or exporting a specific report or file to/from QuickBooks? 

Hi Georgia, it is only the Trial Balance report exported to Excel which generates this error message

Thanks for clarifying, stuart-alford-tw. 

Are you using a Mac or a Windows device, and does the error message continue after changing the setting on the TB report before exporting to show non-zero rows only (from the Show non-zero or active only drop-down, select Non-zero under Show rows)?

We are using Windows devices.

The original report was showing zero balances (set to Active rows and Active columns).

After changing setttings to show non-zero the error message did not appear.

Thank you so much for solving this puzzle!

Thanks for getting back here in the thread, Stuart.

We're happy that one of our colleagues was able to help you get through your current situation. If you ever need assistance performing specific tasks inside QuickBooks Online (QBO) or have any additional questions related to the program, please don't hesitate to comment below or visit us here in the Community space.

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