cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I opened the file QuickBooks desktop on server is slow in multi-user mode.

I create file QuickBooks premier 2020 on the server and switch to multi-user mode for 5 users when I or another user log in to use the file. It takes about 2-3 minutes to open the file. The file has been created and will be inputted data for the year 2020. Please advise suggesting a solution.

4 REPLIES 4
QuickBooks Team

I opened the file QuickBooks desktop on server is slow in multi-user mode.

Hi Sukitw

 

This issue depends on a number of things including the speed of your computer and if you are connected via a server.

Highlighted
Level 13

I opened the file QuickBooks desktop on server is slow in multi-user mode.

@Sukitw 

Are you running QuickBooks on VM environment? If you are running it on single user mode, is it still slow to open?

Highlighted
Level 2

I opened the file QuickBooks desktop on server is slow in multi-user mode.

Thank you Kudos, Running it single-user mode still takes time to open slowly about 2 minutes. Test both the LAN cable and wireless system for open file. It takes the same time 2-3 minutes. Client use Window 10 Professional, Core i5, Ram 8-16 G, SSD.

Highlighted
Moderator

I opened the file QuickBooks desktop on server is slow in multi-user mode.

Thanks for the details, Chai Wanma.

 

Since you're file to meet the system requirements, we'll have to perform two troubleshooting steps to determine the main cause of the issue.

 

Let's start with updating the file to the latest released. An outdated QuickBooks can also be the reason why the file takes time to open.

 

Afterward, let's run the Diagnostic Tool to automatically identify and fix the issue. I'll show you how:

 

  1. Download the QuickBooks Install Diagnostic Tool.
  2. Save the file to your local Desktop.
  3. Open the Diagnostic tool.
  4. Continue with the on-screen instructions to install the tool.

 

Once done, we'll have to restart your computer to ensure that it was successfully updated. Then, let's open your QuickBooks file again.

 

Feel free to check the setup and install a multi-user network article for more information.

 

You always have me if you have questions about the multi-user network feature. Thanks for dropping by!