I seem to have 2 VAT settings set up, one showing balances and the other not. How can I get rid of the unwanted one?

Your observation is right, Sparx. You've set up 2 VAT agencies. I can help you get rid of one of them.

We're unable to delete the other VAT agency. What we'll have to do is to turn off the VAT codes under the incorrect agency, then let's make sure all transactions are using the VAT codes of the correct one.

Here's how to disable the VAT codes:

1. Click Taxes, then go to the VAT tab.
2. Click Edit VAT.
3. Select Edit rates.
4. Select the codes from the incorrect agency, then turn it off.
5. Click Yes to confirm.

Once done, you'll have to change the VAT codes in each transaction manually. This way, the amount will show in the correct MTD VAT return.

Then, you're ready to submit the tax return to the HMRC. 

Feel free to get in touch with us again if you have other VAT concerns. We'd be happy to work with you again. 

1. Hi. That's great thank you. I have now turned off the tax code for the Vat agency. Where is the best place to change the vat code for each transaction to the correct agency please? Thanks

You're welcome, Sparx. Let's go ahead and change those codes.

Let's pull up the VAT Liability report. This will provide us the VAT code amounts. From there, we can pull up each transaction and change the code. 

Here's how:

1. Go to Reports.
2. Enter VAT liability report in the Find report by name field.
3. Click the VAT amount to open the list of transactions.
4. Click the transaction type to open the transaction's detail.
5. Change the VAT code, then click Save and close.

Just follow steps 4-5 to change the codes in all transactions.

I've attached screenshots to better guide you.

Let me know if you need more assistance. I'll help you in any way I can. 

Thank you for the information. I have done that and I can now see the sales and vat figures in the correct place. I have just one more question, Is there a way I can see what government gateway is set up on the account as I am currently getting the message 'we cannot conntect to HMRC right now'. I think it might be due to the wrong gateway information being on the account, but want to check. I am currently seeing this message: CLIENT_OR_AGENT_NOT_AUTHORISED.

Thank you for all your help so far.

I'm glad the figures are showing in the correct return, Sparx.

Now, let's go over to the error message you've encountered. This appears when the credentials used to connect our system to HMRC for MTD are not authorised to retrieve information or do a VAT filing. We're unable to see the gateway that's set up on the account. Although, I can help you get past the error message. 

Once you're signed up for MTD, you should wait for the confirmation email from the HRMC telling that you can file using MTD. If you've received the email already, let's check if the VAT registration number is correct. Here's how:

1. Click Taxes, then go to the VAT tab.
2. Click Edit VAT, then select Edit settings.
3. Check the VAT registration number.

If everything is set up correctly, we'll have to disconnect and reconnect the MTD feature. This way, the connection settings will be refreshed and the HMRC will receive the accurate information.

Here's how to disconnect:

1. Click the Gear icon, then select Account and Settings.
2. Go to the Advanced tab.
3. In the MTD section, click Learn how to disconnect, then follow the steps.

Once done, enable MTD again. Here's how:

1. Click Taxes, then go to the VAT tab.
2. Click Let's go.

When you're done reconnecting MTD, authorise QuickBooks Online to interact with HMRC. Here's how:

1. When you click Let's go, you'll be routed to the HMRC page.
2. Click Continue to log in.
3. Enter the HMRC credentials.
4. Click Grant authority once logged in. The authorisation process will then begin.
5. Once our program has been authorised, you'll receive a "You're connected to HMRC" message, then click Continue.
6. Click Take a look if it's completed.

Once done doing the process, please try to submit the VAT return. 

You can keep me updated after trying these steps. I'm just around to help you.