Insurance showing as a disallowable expense.

Sollars Marine · ‎May 20, 2019

Hi,

QBSE

Uploaded Professional Indemnity insurance receipt and catagorised as business.

On Tax summary it is showing as disallowable expense.

It is clearly not, how do I change?

Thanks.

Barney.

PS I also have outstanding issues with all my email being rejected by your servers and therefore not being able to email in receipts. case [removed]

IamjuViel · ‎May 22, 2019

Hello there, @Sollars Marine.

The information entered on your Tax Profile determines whether or not an expense is allowable. Let’s ensure it’s set to less than 25 hours so your transactions will be categorized properly.

If you entered more than 25 hours, the system will set your Rent/Utilities/Insurance expenses as disallowable.

On the other hand, it seems you're unable to receive forwarded or emailed receipts. Here are the possible reasons you’re unable to receive receipts.

Receipt Forwarding set up is not yet verified.
Receipts are forwarded using a different email address.

To fix this, let’s make sure you’re able to set up the receipt forwarding feature using the same email address associated with your QuickBooks account. Also, ensure the email address is fully verified.

If the issue persists, I’d recommend contacting our Customer Care Team. An agent will be able to further assist you in resetting the receipt forwarding feature.

Here’s how:

Open this link: https://help.quickbooks.intuit.com/en_GB/contact?.
Choose QuickBooks Self-Employed.
Fill in the fields, then click Ask Your Question.

For additional insights, I’m adding these articles I recommend on this:

Let me know if you have other questions about managing your QuickBooks Online subscription. I’m here to help.

View solution in original post

John C · ‎May 20, 2019

Hi Barney

What category has the expense posted to in the Tax Summary and which box would you like the transaction to be posted to?

Sollars Marine · ‎May 20, 2019

Hi John,

It has posted to other expenses, which in the absence of a specific insurance category under the rent rates, power and insurance heading I would have thought was correct. But I may be wrong.....

Barney.

Sollars Marine · ‎May 20, 2019

Actually John, I have answered incorrectly.

It is catagorised as other expoenses in the report but the transaction is marked as rent/utilities/insurance.

Brgds, Barney.

EdwardR · ‎May 20, 2019

Hello Barney,

Would you be able to send us a Private message on Facebook or a DM on Twitter with your e-mail address? This way we can then fully investigate the account and check the transaction in question.

Sollars Marine · ‎May 20, 2019

Hello Edward, I have sent facebook message.

thanks

Sollars Marine · ‎May 21, 2019

However, overall I still have issues and will shortly be cancelling my account unless sorted.

Sorry.

JaneD · ‎May 21, 2019

Hi Sollars Marine,

Allow me to chime in and provide further explanation.

QuickBooks Self-Employed (QBSE) looks at your current income and allowable expense to figure the profit. Some types of expenses aren't business allowable. This depends on the business operation, entity, and local regulations that apply.

You can check out these articles that will provide more information:

I recommend consulting your accountant for help claiming this expense to make it allowable.

That should do it. Please let me know if you have further questions. I'm always here to help.

Sollars Marine · ‎May 21, 2019

Thank you all for your input and I now fully understand the situation.

Unfortunately, due to some unresolved further issues I will be cancelling my subscription to quickbooks (QBSE) tomorrow at 1200 BST unless I receive some sensible support and solutions.

Thanks to the community.

Barney

IamjuViel · ‎May 22, 2019

Hello there, @Sollars Marine.

The information entered on your Tax Profile determines whether or not an expense is allowable. Let’s ensure it’s set to less than 25 hours so your transactions will be categorized properly.

If you entered more than 25 hours, the system will set your Rent/Utilities/Insurance expenses as disallowable.

On the other hand, it seems you're unable to receive forwarded or emailed receipts. Here are the possible reasons you’re unable to receive receipts.

Receipt Forwarding set up is not yet verified.
Receipts are forwarded using a different email address.

To fix this, let’s make sure you’re able to set up the receipt forwarding feature using the same email address associated with your QuickBooks account. Also, ensure the email address is fully verified.

If the issue persists, I’d recommend contacting our Customer Care Team. An agent will be able to further assist you in resetting the receipt forwarding feature.

Here’s how:

Open this link: https://help.quickbooks.intuit.com/en_GB/contact?.
Choose QuickBooks Self-Employed.
Fill in the fields, then click Ask Your Question.

For additional insights, I’m adding these articles I recommend on this:

Let me know if you have other questions about managing your QuickBooks Online subscription. I’m here to help.

Sollars Marine · ‎May 22, 2019

Hi, yes indeed you are correct, reducing the hours to 24 did allow the insurance to go through as a permissible expense. I will need to research the HMRC position on this, thank you for the links.

On the other subject, I have been in the hands of the customer care team for 36 hours now and I am told that my case has been escalated to a higher level.

However, this amount of time with no clear assistance is likely to lead to me cancelling my subscription today. This is too long to wait for people being trusted with such important data . I was prepared to put up with the variable success of the mileage tracker and its habit of flattening my iPhone battery in half the usual time but it is now a matter of trust.

Thanks for your help with the hours and I hope your time was not wasted.

Rgds,

Barney.

davep64 · ‎July 07, 2019

I'm having exactly the same problem. Resolved in a way by reducing hours to less than 24, but then home office costs are disallowed. Something wrong here, as obviously the two expenses should both be allowable. I agree with you about Quick Books customer service, slow responses and often not very helpful answers. Am also considering cancelling my subscription. This was supposed to make life easier, not more frustrating!

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Insurance showing as a disallowable expense.