Intuit, I have an easy fix for all our, and your problems.

I hear your sentiments, @Mark Armistead.

I also understand that things have been challenging for you and that it's not the sort of experience we want you to have. Let me turn your disappointment into hope by routing you to a suitable person to assist you in your concern. 

Our QuickBooks Support team has the tools to review your account and conduct screen sharing again to help further explore the causality of the issue.

Here’s how to get in touch with them:

1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
2. Select the Search tab, and click Contact Us.
3. Enter a brief discussion of your concern and click Continue.
4. Select either Chat with us (if you preferred messaging) or Give us a call.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

You can always hit the Reply button if you have further questions in mind regarding QuickBooks. I’ll make sure to get back to you as soon as I can. Stay safe!

Been down the route months ago. We can all rant and complain as much as we like. NOTHING is being sorted out. I have a long list of small fixes which has been ignored. Complaints about missing features have been going on for YEARS!

What difference would a phone call make, nothing, except waste my time.

SORT YOUR MESS OUT.

Hello Mark, we fully appreciate what you are saying, we take everything on board and our engineers are working on fixing all issues that customers are experiencing. Also the developers are developing new features and do look at that customers suggest and it goes on what is the biggest demand for a feature is. 

Ashleigh. So why after years of people asking, and even Intuit admitting that adding logos to ALL send forms was one of the biggest feature requests. It still hasn't been implemented. See post below confirming this fact about logos.

https://quickbooks.intuit.com/learn-support/en-uk/transactions/can-i-add-my-company-logo-to-customer...

There is zero excuse is there. It's a logo, there's even space for it on the forms that it's missing on. Sloppy, sloppy, development.