Is Quickbooks having credit card problems with receiving transactions?

Hello,

We replied to one of your posts last week, however you did not get back to us.

Are you getting an error code, or any message when trying to update?

Thanks,

Talia

Hi I have case open with quickbooks, hence I replied to the message I received after posting on last week. I though that everything I post would be link to our account for all help desk teams to see what is going wrong with the account. 

One one transaction shows up every month and I have several transactions. Other others do not show up. This has been going on for weeks. I was told someone from technical will call me today, no one has so far. I'm around for 1 more hour today.

Hello,

Unfortunately we would need an email address to be able to find your account within our system and the case. Please send us this on Facebook or Twitter, if you have access to either (QuickBooksUK) and we will chase this up for you.

Thanks,

Talia

I can't use either twitter or facebook. However I have had log in to my quickbooks account to makes these comments, I would have though you can find a way to look into my account from my email log in. 

Hi Gita,

We apologise that you have not received a callback today. I have checked your case and have some additional steps to troubleshoot the transaction error with your bank feed.

So that we can keep this more streamlined I have emailed you from the case - please reply to the email after following the steps.

I have replied to your email 2 days ago, and not heard anything back. 

The communication is terrible. I have 3 different people, plus the technical back end looking into my problem and no one seems to be able to sort it out. This is coming up to a month now since I first raised this error. 

Hi giveup

We would be grateful if you can provide us with a screenshot of the credit card options available to you, on the connect your account screen within the banking section, when you enter the NatWest in the Url box. We appreciate that you have already provided a screenshot but this is of the main page.

We would be grateful if you can reply to the email from the case with the screen shot and post here to inform when you have sent the email..

I have emailed the screen shot. 

Hi give up

That is not the screenshot we require. Select add account > then in the URL box  'Enter your bank name in the URL' enter the name of your bank, NatwWest, and take a screenshot. You make have to take an additional screen shot as to include all of the options listed you will have to use the scroll bar on the right hand side to include the options at the bottom.

Please inform us  here when you have sent the screenshots

I suggest you call me and talk me through it, I've sent 2 screen shots so far.

I'll be available at 4.30 pm today. 

Actually I am available from now until 3.45pm

We are not able to arrange a callback ourselves through this channel. Whilst we are unable to do this we do have our customer care team available on the number located in this link.

The team will then be able to look into your case and set up any screen shares required to assist with the ongoing issue with connecting the card to QuickBooks Online.