Issues since upgrading from QB Self Employed to QB Sole Trader

Your experience upon migrating your data from QB Self-Employed to QB Sole Trader and selecting the invoice payment is certainly not what we strive for, Cara.

I recognize that you have two separate tickets open for different cases, and I assure you that our team is working diligently to resolve both issues efficiently. By reaching out to our QuickBooks Sole Trader live support team, you can receive real-time updates.

Also, here's a list of when the best time to contact them:

• Phone support is provided Monday through Friday from 8:00 AM to 7:00 PM.
• You can arrange a callback on weekdays between 8:00 AM and 6:00 PM. Support will contact you as soon as possible.
• Connect with a Support expert via chat on weekdays between 8:00 AM and 8:00 PM and on weekends from 8:00 AM to 6:00 PM.

After sending out your invoices, you will start receiving payments from your customers. You can find guidelines for tracking and organizing these payments in this article: Record invoice payments in QuickBooks.

We appreciate your patience and understanding as we tend to both matters. If you have additional questions or require further assistance managing your data and invoices, please do not hesitate to reach out to the Community forum.

Hi there, I have reached out to your live support team multiple times but the only update I have had in a month is that someone will look into the issue. When expressing my concerns today to one of your support members, it seemed more like you would rather me go elsewhere than to help fix my issues! This doesn’t fill me with hope that the issues will be resolved. The member of staff that I spoke to today did ask if I wanted to upgrade again, but that my previous data would be lost, which would put me back to square one!!