Link virgin money acc,connects and can select account then get error saying ‘stopped syncing error 350’. Try to reconnect as it says to & and doesn’t work. Please help!

This is the first error which comes up. I then click as advised and I get a 2nd error from virgin (see next reply for 2nd error photo)

This is the second error I get - see photo 

Also to clarify this is a first time link of an account not an existing connected one. Thanks 

Hi ruth13,

Other users are also sharing the same experience with the Virgin Money Essential bank. We've already informed our engineers about this, and we're waiting for updates. I would recommend contacting our Support team shortly, so they can add you to the list of affected users for immediate updates. They have the tools to do this.

1. Click on Help and type something like connect to my bank.
2. Type in need human and click on Live chat.
3. Click on Live chat again. Th Support team is available during business hours in the UK. Please tell them that you're affected by this issue: ticket#: INV-51978

In the meantime, please consider uploading your transactions, so you can start working on them. Steps 5 and 6 of the hyperlinked article give you information about managing your transactions and reconciliation.

If you have other questions in mind, you can always go back to this thread.