Movemybooks is useless

Hi skinnerneil, thanks for your post. We're sorry to see you've had difficulties with the migration process. Due to limitations with the conversion between products, the data that is able to be migrated to QuickBooks Online is restricted to the chart of accounts, customer data, supplier data and individual transactions for the current and previous accounting years. All of the nominal/general ledger, customer and supplier balances will be the same as in QB DT. This means that certain features, such as stock and foreign currency amounts will not be carried over. Instead, foreign currency balances will be converted to home currency. We'd recommend checking out the post conversion tasks for your next steps. If you'd prefer, you can also wipe your QBO data to start over (please note, the subscription must be within the first 90 days of the start date) by following our guide here. 

@skinnerneil 

You may consider purchasing another 3rd party service to convert data with multicurrency and purchase order.

No the nominal ledger balances are NOT the same.

My balance sheet as of 15/03/2023 on QBD states shareholder funds as £ 566825 

The imported and converted QBO is now showing minus  £ 21501

The VAT control on QBD is £ 27204 and QBO is £ 615531 !!!!!!  Its like nothing on QBD has been correctly flagged as filed for VAT ???

Retained earnings is the other HUGE difference .... 

There are also lots of other anomalies - mostly FX issues.

e.g. US$ bank account - balance on QBD is ZERO.

New balance on QBO is £ 11249 ??!!

I mean I do not know where to start now with this.... the FX I might be prepared to unpick - but the VAT is pretty bloody important !

WHY SHOULD I HAVE TO DO THAT ??

QB / Intuit needs to solve this issue.  See my previous post - my balance sheet is completely cocked up.

FX isues notwithstanding - MMB has NOT moved my trial balances / nominal values correctly at all.

VAT control and retained earnings are UTTERLY wrong by hundreds of thousands of pounds

At least recommend me a 3rd party ?

Clock on my profile name and you will find our website address to send an email to.

OK I have sent you an email ...

in the same boat as yourself

accounts in complete mess within QBO following migration from Desktop.

have had to use a trial version of QB Desktop to get everything back on track following the termination of Desktop, this is only valid for 30 days and the best advice I got was 'Oh well you could get another 30 day trial when yours runs out'!!

the support is horrendous, 

The amount of time, work and anxiety this has caused and not out of the woods yet.

Hello Mount Coote, thank you for your feedback. We're sorry to hear that the migration has had such an impact on your books and yourself.  The trial is not a permanent solution to using Desktop which is why it is only valid for 30 days. We do see that it is not an ideal situation.  If you have any specific post migration issues, please let us know and we can look at the best solution for you.

you are not giving any support or solution to this situation - it has had serious impact on the daily running of the business, time, expense and anxiety, you forced the closure of Desktop and now there is a big problem you have not helped out in any way.

you have not answered any query as to where does all the data go and is it accessible post the desktop trial period!!

no alternative has been offered in the short term either

Hello Mount Coote, we are sorry to hear that the migration from desktop to online has not been a smooth ride for you. So all desktop users can access all their data using the data export tool to view their historical information. In regards to not giving support can you please provide us with any specific post migration issues you have, so we can look at the best solution for you.

Couldn't agree more! Had an absolute disaster with Quickbooks since migrating and offered no support. Just get fobbed off by Quickbooks every step of the way despite them forcing the migration before they had a solution in place to do so effectively or a suitable replacement platform.

All we get told is that it's HMRC's fault

Back again as Quickbooks do not wish to support the total disaster that the migration from Desktop to online has caused.

told that desktop UK ceased due to HMRC - we are not in the UK!!

we are in IRELAND!!

cannot get any sense from anywhere - we did not wish to go online and have been with QB's since God was a child, but they have dropped us like a hot brick and have no intention of sorting this out for us

@Mount Coote 

If you don't want to use QBO, consider QB Desktop US or CA version.

would love to use Quickbooks Desktop but you are suggesting US or Canada version - we are in Ireland!!

They don't support QB Desktop UK version any longer. That's why you should consider QB Desktop US or CA. Unless you want them to develop a new version for QB Desktop Ireland version.

would you have any contact for QB Desktop US?

I cannot seem to get anywhere as that would be the best solution for them to develop a new version for Ireland

@Mount Coote 

If you need help to convert your data from QB Desktop UK version to QB Desktop US or CA version, and/or buy a new license for QB Desktop (e.g Pro Plus, Premier Plus, Enterprise), we can help to do so. Click on my profile name and you will find our website address to send an email to. Otherwise, dial their US sales team directly at +1.844.333.1797

https://quickbooks.intuit.com/desktop/