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Re: 179 error Natwest

This is ridiculous, it looks like it has been ongoing for a long time. You say a ticket is open but your support either don't know about it or wont acknowledge it, so you waste the customers time in trying to resolve something that you cant resolve!

Telling me to upload transactions for all my accounts is a big waste of my time.

Time to start looking for an alternative product.

QuickBooks Team

Re: 179 error Natwest

Hi IanJ

 

Do you have the banking app on your mobile device? Are you attempting to connect/update your bank account using the app on your mobile device or a computer?

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NATWEST BANK not connecting on quickbooks

YES, snap!  I have been struggling to get quickbooks to link to Natwest too, telling me I'm logged onto other devices, which I am not and nor have been.  My accountant tried it today too, with the same problem, so I am going to have to spend way to long on the phone tomorrow to Natwest and quickbooks.  My accountant had this with someone else with a natwest account too.

 

Just when you thing things are meant to be easier with quickbooks!  Not a great first impression.

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QuickBooks Team

Re: NATWEST BANK not connecting on quickbooks

Hello, @Logibear.

 

I know how much time it takes when something isn't working the way it used to. I'll help ensure you'll be able to connect Natwest Bank to QuickBooks successfully.

 

Yes, it's highly recommended to get in touch with your bank or with our QuickBooks Support Team. This way, they'll be able to check and investigate this further. Our support team also has extra tools like the screen sharing session for better assistance.

 

For the support's contact information, you check it here: Contact the QuickBooks Online Customer Support team.

 

You can also read the articles listed here in case you have any other banking concerns in the future: Banking for QuickBooks Online.

 

Feel free to leave a comment below if you have any other questions. I'll be right here to help!

Experienced Member

Re: Bank error 179 but not logged in

Did anyone every get this problem fixed with Natwest? I am getting same message, not logged in on any other device, checked them all, no background refresh, cleared cache on all PCs, tried different browsers.

 

Is there a fix? otherwise time to find an alternative accounts software.

Please respond asap.

 

Thanks

Doug

QuickBooks Team

Re: Bank error 179 but not logged in

Hello DougO,

 

The 179 error is a direct response from the bank server, as they believe you are signed in elsewhere. For most banks it can take a period of 15-30 minutes to recognise the logout attempt and update the server, so please try connecting after this and ensure there are no other users signed in if this is a joint account. 

 

If you are unable to resolve the error you can try to update the password for your online bank as this will automatically log you out of all active sessions.

 

Thanks