NEST & FPS Submission keep returning an error message of " There was an issue submitting your filing. Wait a moment and try again. If the problem continues, contact us

Hi there, mark.

Let me ensure you can submit your NEST and FPS within QuickBooks Online (QBO).

The Government Gateway credentials entered are typical causes of the rejection. Either it's unactivated yet, or the entry was inaccurate.

See this article for details on how to activate your credentials: Turn on RTI reporting to HMRC in QuickBooks Online Standard Payroll

Once done, follow these steps to check if the entered Gateway credentials are correct:

1. Go to the Gear icon. 
2. Select Account and Settings.
3. Click the Payroll tab.
4. Look for the Online filing with HMRC section, then click it. 
5. Check if the entered credentials are correct. Make changes to it if necessary. 
6. When finished, press Save, then Done.

Furthermore, check out the following articles to view all your submitted FPS and EPS. Also, learn more about NEST submission:

• View submitted FPS and EPS filings in QuickBooks Online Standard Payroll
• Automated Nest submission in QuickBooks Online Standard Payroll

You're always welcome to post your concerns about NEST and FPS submissions here in the Community. Leave one in the comments, and I'll be sure to get back to you. 

Thanks RoseJillB, I have followed the instructions again however it still is not working and resulting in the same error.

I have logged into government gateway with the details I have input and so I am clear that they are correct

Hi Mark-phibalancec, thanks for coming back to us, can you ring the support line on 0808 234 5337 the line is free from any UK mobile or landline and is open mon to fri8am to 7pm and you'll be able to set up an screenshare with the agent on the phone so they can look more into why it is giving you this error. 

Hi There,

I have the same issue, and have been in contact with the Customer Service Team for over 3 weeks without it being resolved. Did you ever get this fixed?

Thanks

Hello Kat1001, thanks for joining this thread - we're sorry to hear you've been having ongoing trouble with this. Are you using the Standard or the Advanced version of QuickBooks Online Payroll, and do you have any overdue FPS or EPS submissions showing in QuickBooks? 

An EPS will be classed as overdue if it isn't submitted by the 19th of the following tax month. As the EPS report is cumulative, you can delete an overdue EPS to remove this, and then submit the next available EPS once this is produced. 

Hi Georgia,

As I don't want to explain my issues over and over again, please don't worry. My case has already been escalated to the Qickbooks Senior Customer Success Expert Team. As I said, I've been in contact with Quickbooks for more than 3 weeks about this. I was just wondering if the original author was able to get this fixed.

Thanks

Kat