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Everything you need to know about banking in QuickBooks Online - Discover more
Mark Armistead
Level 7

New Browser Menu - Intuit Going Off On A Tangent

Firstly, I was quite bouyed by the idea of some actual product updates, although would have liked to see all the terrible bugs and missing features fixed before investing time and money into 'new features'

 

Firstly, these are NOT new features. As far as I can see it's purely a renaming of some new to terms which are a bit, well, lame to put it mildly. Why is Banking, or Transactions now called, Bookkeeping? It's no even the correct term for a banking section!

There's STILL a total lack of Suppliers in the menus, in fact, when you start digging down into it all the bookmarks they are just duplication of pages and aren't that much of a cusomisation, it may save you one extra click at best. Such as, why has the Taxes page have a shortcut when it's one of the main pages anyway, stupid?

Overall this update seems illl thought out and doesn't actually offer much in the way of productivity improvements. It's just simply a shuffle about of where pages are which will in fact slow users down.

 

I wish Intuit would look at the outgoing Desktop version and understand why that product worked so well for us users of many decades. And one of the reason is how stable the GUI and layout has been year after year. Everyone hates change just for changes sake, and a feature isn't a feature unless users have requested a feature.

 

Please, will you get your act together and listen to your customers, instead of driving them away with stupid, dumb, no one asked for them, 'updates'

 

I await one of the Intuit staff member to engage and discuss my thoughts. But, on the other hand the reply will probably one of the typical, copy and past, not read the post, please fill in the feedback form.

8 REPLIES 8
Mich_S
QuickBooks Team

New Browser Menu - Intuit Going Off On A Tangent

We hear your sentiments, @Mark Armistead. I'd like to provide some insights regarding some of the product updates made in QuickBooks Online.

 

There are fresh ideas and improvements that are implemented at QuickBooks each day.  Some are minor adjustments that enhance your QuickBooks experience. Others are game-changing advancements that have the potential to change the way you handle your financial activities.

 

Our customers influence all of our developments. Every year, we spend literally thousands of hours talking to small business owners and self-employed people to have a thorough knowledge of the problems they encounter. Your feedback guides us in determining our consumer objectives moving forward.

 

Additionally, the terms you see on QuickBooks depend on which view you're using. It's likely that you're using the Business View. Here's an article you can read to find out more information on what to see when you change your view in QBO: Switch between Business and Accountant view in QuickBooks Online.

 

Lastly, browse this module about fixing any speed issues in QBO: Why is my QuickBooks Online slow?


I'll also include this link to learn more about your computer and browser's compatibility with QuickBooks: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.

 

Please let us know if there's anything else we can help you with about this matter. We're always available to answer your queries regarding QuickBooks in particular. Take care!

Mark Armistead
Level 7

New Browser Menu - Intuit Going Off On A Tangent

So you say you spend thousands or hours talking to small buisness owner about their needs, but yet, you totally ignore all the suggestion via this community page? Or never fix issues or sort out the missing features.

 

I've always used accountant view as I find the buisness view, and even more so now, too Americanised in terms and luanguage.

John C
QuickBooks Team

New Browser Menu - Intuit Going Off On A Tangent

Hi Mark Thanks for your valued feedback, we're definitely not ignoring your suggestions and we'll certainly pass them on to our developers for their consideration.

Mark Armistead
Level 7

New Browser Menu - Intuit Going Off On A Tangent

John I beg to differ. I've been, along with many many other over years asked for various things to be fixed or addressed and little or nothing is done. Here's a little reminder of just my issues with Intuit's lack of implementing fixes:

 

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/lack-of-customer-engagement/00/105...

 

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/send-forms-and-webmail/00/1057919

 

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/the-have-a-great-day-signature/00/...

 

https://quickbooks.intuit.com/learn-support/en-uk/transactions/multiple-po-s-one-invoice/00/1043888

 

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/wish-list-feedback-thread/00/10625...

 

https://quickbooks.intuit.com/learn-support/en-uk/reports-and-accounting/vat-100-report-sorting-issu...

 

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/can-you-please-fix-the-logos-on-se...

 

But, I guess you'll not read any of them posts because it's obvious Intuit have little time for their customers problems. Not even mentioning the never ending email server problems. Nothing from above has been fixed or addressed, NOTHING. 

Mark Armistead
Level 7

New Browser Menu - Intuit Going Off On A Tangent

Plus, it looks like my post regarding how flawed the Feedback process is has been removed too. That's a brilliant way to build customer confidence. 23 years an Intuit customer, had nothing but issues since moving from Desktop because of the stupid decision to cancel Desktop in the UK, why only in the UK is beyond me. 

 

GeorgiaC
QuickBooks Team

New Browser Menu - Intuit Going Off On A Tangent

Hi Mark, we have forwarded your concerns with the feedback process. If you have any unresolved issues that are not currently added to an on-going investigation, or which have not been resolved by troubleshooting steps provided on the Community, please report these via our chat or support line on 0808 234 5337. This is the process to follow so that we can document the issue on your account and escalate to the relevant team. 

Mark Armistead
Level 7

New Browser Menu - Intuit Going Off On A Tangent

Hi Georgia. But all them issues have been reported via the flawed feedback system, over and over again not just from myself. Some of these date back years as I mentioned. I've mentioned this before too anout the lack of customer engagement to try and fix issues. Look at the mess regarding the emails not being received. Nearly a year later and nothing but "the engineers are working hard to resolve the issue" Well I'm sorry they are not resolving the problem as it would be fixed by now.
I have called the customer support before, and to be honest it's a tedious process and explaining something only to be told it will be reported and expect it to be fixed.
 
We in the UK have been dumped on from a great hight with stopping of Desktop, and all we get is support to tell us to send in feedback or waste time calling just to report the endless same issues year after year. I've complained on the Intuit UK Facebook official page, we are lucky to get a reply from support after 2 weeks! It has to get better than this. And on top of this the prices are going up. It's NOT ACCEPTABLE!

 

DTExpert JC
Level 1

New Browser Menu - Intuit Going Off On A Tangent

You can always call Tech Support. I do agree with you on the subject. Intuit wants to replace their Desktop Plus (Pro\Premier) with their inferior Online option. This is so they can use the focus more on the R and D for Online. Which means they plan on doing some major upgrades or at least the better to the Online. However, Desktop isn't going away. Enterprise is still a Desktop product and they will never be able to replace or do away with it. It's way more robust and is able to hold way more data than online ever could. Not to mention some business such as Law offices or Dr's, but are unable to use the online version as it has to send the data across a network and when confidentially is very important, Online is out of the question. Enterprise is just so expensive.

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