Our Shoe came untied

I did try the final line of defense email route which was limited to a very small amount of text, so I tried cutting and pasting several times to get the message across. So maybe in a few days time I will get a canned response but really is that enough? Their system was down, their help system doesn't even recognise their own error message. They seem to intentionally trying to $%$%%$$% customers off. GIVE REAL ERROR NUMBERS THAT CAN BE SEARCHED IN GOOGLE, because your help does not work

Hey there, So fed up with move from desktop.

I personally want to make sure my transition to the Online version is smooth. Allow me to share some information about the Shoe came untie message.

This is a temporary issue of loading the company file. You can clear the cache to improve the overall performance of the browser.

This process is just emptying the cache, so the next time you display a webpage, everything will be downloaded anew. After performing the steps, open your company and continue with the process you’re trying to perform.

Also, if you’ve entered a question several times in less than a minute, the system will prompt you about the post-flooding. To get past the issue, I suggest posting it after every 30 seconds interval.

We strive to provide better features and services to enhance customers experience while using the product. I’ll pass along your experience and feedback about giving out specific error numbers.

Rest assured once there’s an update, I’ll keep you posted. You can see what’s up and coming about QuickBooks by visiting this link: The QuickBooks Blog.

You can visit the Get Started Tutorials site for further understanding of the software and ways that it can benefit your business.

This should point you in the right direction. If there’s anything else I can help you with, let me know by posting a comment below. I’ll be right here to assist further.

I haven't been able to use chrome for weeks.  I have cleared my cache and still get the stupid shoes untied error.  I had to move to edge which i do not prefer and it's a pain.  Why has there not been a fix for this yet?

Hi sgbeaman,

Sorry to hear you're having trouble there. Please try following the steps on this article to clear the cache and temporary internet files for Chrome.

Once you're done, restart your browser for the changes to take effect. Let me know if you still receive the error after this :)

Thanks!

Not entirely true.  It happens to be 100% of the time the first time I open the app. I close and re-open and it is fine.  I have cleared the cache, reset app data, checked for updates....   still happens the first time I go in.

Hi @BBTFinance,

Welcome to this thread. I appreciate you for trying all the steps provided by our team to fix the issue. Since you're still experiencing the same issue, I'd suggest you contact our Customer Care team at this point for further assistance. You can share your screen with them that can help in checking to see what's causing this unexpected behavior. 

Here's how you can connect to customer support:

1. Sign in to QuickBooks Online.
2. Go to the Help (?) icon at the top right.
3. Click Contact Us to connect with our live support agent.

Don't hesitate to message us again if you have more questions about QuickBooks. We're always delighted to help. 
 

Same for me.  100% of the time I first open it, works if I just close/reopen it 99%.  (Sometimes I have to open it a 3rd time).

If I leave it closed for a few hours it will happen again when I open it - shoes untied first time, works after close/reopen.

This is with the desktop app, cache cleared, uninstall/reinstall, etc.

Thanks for joining this thread, Woos IT.

Great job for performing some troubleshooting steps to get this working.

I've received reports about customers having issues accessing QuickBooks Online with the Desktop App.

Some are getting a gateway error and there's an investigation about this. In your case, I recommend contacting our QuickBooks Online Technical Team. This way, they'll be able to further investigate your issue while accessing the app.

Here's how to get in touch with them:

1. Sign in to your QBO account in a web browser.
2. Select Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.

Also, please log in to your account using a web browser in the meantime. Doing this won't delay your work. Use supported browsers to get the best out of your QuickBooks experience. Check this out for more details: System requirements for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employe....

Should you have follow-up questions, don't hesitate to leave a comment below. I'm always around to help you out.

At this point, I am not willing to invest the pain it involves to contact support.  

I found refresh usually fixes it.

Sadly, I know that feeling.  I think most of us do.

This is exactly what happens to me too.  Open the page..shoe is untied, close it and then open it again and everything is fine.  Atleast that way it works...but it is a pain in the butt.  I would think this would be pretty easy to solve...

Hello there, robert_j_burgess. 

I checked our list of reported issues and sees that its already resolved. Looks like you're experiencing the same way, I suggest reaching out to us so we can open a new case. 

Here's how: 

1. Click the Help icon and select Contact us.
2. Enter the "Our shoe came untied" error message. 
3. Click Let's talk. 
4. Select Start a chat. 

I appreciate the effort you've done to get rid of the error. Always know the Community is around if you need more help. 

Definitely not resolved.  Just happened to me again.  Checked no updates available.

Hi there, @BBTFinance.

Uninstalling and re-installing the app can help further isolate this issue as it helps refresh your data.

If you're using Windows 10 you can uninstall the app through these steps:

1. Select the Start menu.
2. Go to Settings, then select System.
3. From the left pane, hit on Apps & features.
4. Choose QuickBooks Windows app then press on the Uninstall button.

For Windows 8.1 and 7:

1. Select the Start menu.
2. Go to Control Panel then tick on Programs.
3. Under Programs and Features, click on Uninstall a program.
4. Choose QuickBooks Windows app then hit the Uninstall button.

For Mac users:

1. Drag the QuickBooks Windows app from the Applications folder to the Trash.
2. To completely remove the app, go to Finder then choose Empty Trash.

Once done, re-install the app by going into this download site: The QuickBooks Online App.

If the issue persists after performing these steps, I recommend reaching out to our Customer Care Team. They have advanced tools that can help investigate the root cause of this issue.

To do that:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details.
7. Then tap on Confirm my call.

If there's anything else that I can help you with, let me know by dropping a reply below. I'll be around to provide additional support.

Got a new client today who is getting this Our Shoe Came Untied message for the past month.  After and hour and a half on a chat with someone who "never" heard of this, got on a phone call with yet another person who "never" heard of this.  Been waiting for two hours to try to get this figured out.  

I'm a Certified Pro Advisor with over 20 clients using  QuickBooks Online.  Have never seen this before.  Called their bank who claims it's not them.

Will be moving this client, if I ever can, to another product.