Receipts not uploading

There are specific requirements that must be met when uploading a receipt in QuickBooks Online (QBO), Callum.

To assist you better, could you let us know what device you’re currently using to upload your receipts? Any additional details you can provide will help us troubleshoot the issue more accurately.

Please note that when uploading receipts to QBO, we recommend avoiding sensitive or personal information like credit card numbers. Additionally, QuickBooks supports only certain file formats, such as PDF, JPEG, JPG, and PNG, and Receipt Snap works exclusively with home currency.

If you are using the Android mobile app to upload receipts, I recommend uploading the receipts using a supported web browser in the meantime.

Here's how you can upload the receipts using a web browser:

1. Log in to your QuickBooks account in a web browser.
2. Go to Accounting and select Receipts.
   
   
3. Click Upload from your computer or Upload from Google Drive.
4. Select and add the receipts.

If the issue persists, I recommend contacting one of our live experts. They can assist in identifying the cause of the unsuccessful receipt upload and provide a real-time resolution.

To find the best time to connect with us, our support hours are as follows:

• Callback times: Monday to Friday, 8:00 AM to 6:00 PM.
• Live chat: Monday to Friday, 8:00 AM to 10:00 PM, and Weekends, 8:00 AM to 6:00 PM.

Let us know if you have any additional questions or need further assistance.

I'm having the same problem in that it's not uploading bills from my computer. It says processing and then they just disappear. Is there a problem with it?

Thanks for bringing this to our attention, Jessta27. We can have this checked by our Live support team to understand what's causing the error about uploading bills in QuickBooks Online.

To reach them, follow these steps:
 

1. Click the Help icon.
2. Select the Search tab, then type in Contact Us.
3. Click Contact Us at the bottom of the page.
4. Describe what happens when uploading your bills in the box provided.
5. Click Continue and then choose the Callback option.

To know more about our support hours, please refer to this article: Get help with QuickBooks.

Please let us know if you have any further questions. We're always here to help.