Sales not matching Profit and Loss

inkheadcreativewriting · ‎April 22, 2020

On my QuickBooks account desktop screen the data of the profit and loss and sales are misaligned despite the date range being the same. I have read other articles and have not been able to redeem the issue.

This leaves me unable to know for certain how much money mt company is making.

Thanks for the help!

Angelyn_T · ‎April 23, 2020

Thank you for getting back to us here on the Community page, @inkheadcreativewriting.

At this time, we can try switching the report's accounting method from Cash to Accrual or vice versa. This helps us check what causes the difference and review the transactions from cash or accrual.

If you're getting the same problem, let's compare your sales and the Profit and Loss report, then review each transaction and what is causing them not to match. If you need further assistance with checking your transactions, I suggest reaching out to our Support Team. To contact support, tap on Contact us from the Help menu.

Let me know if you have any other questions. I'm a few clicks away to help. Have a good day!

View solution in original post

KlentB · ‎April 22, 2020

I appreciate all your efforts in doing everything to get this fixed, inkheadcreativewriting.

We can perform some troubleshooting steps to isolate this issue.

The program uses browser cache and cookies to run faster. At times, this data quickly fills up memory storage and can sometimes become corrupted causing unusual behaviors in QuickBooks.

We can start by accessing your QuickBooks account in a private/incognito browser. This process will help us point out if it's a browser-related issue since this mode doesn't save your browsing history, cookies, and site data. You can use these shortcut keys:

Google Chrome: Ctrl + Shift + N
Safari 11 or newer: ⌘ + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P

Once you're in, let's try to again. If it's working well, we'll have to go back to your normal browser then initiate a clear cache to get rid of the accumulated site data and junk files. Alternatively, we can also use other supported browsers to further isolate the issue. As of the moment, these are our supported web browsers:

Google Chrome
Mozilla Firefox
Microsoft Edge
Safari 11 or newer

I've added an article that will help you design your reports according to your preferences: Customize reports in QuickBooks Online.

Should you have additional questions or any other concerns about reports, you can always tap me here. Stay safe and healthy.

inkheadcreativewriting · ‎April 23, 2020

Hi Klent,

Thanks for the help. Unfortunately the sales and total income are saying the same stats on both in private and my google chrome browser. Which is a very unequal amount.

Do you have any other ideas on how the issue might be resolved?

Thank you!

Angelyn_T · ‎April 23, 2020

Thank you for getting back to us here on the Community page, @inkheadcreativewriting.

At this time, we can try switching the report's accounting method from Cash to Accrual or vice versa. This helps us check what causes the difference and review the transactions from cash or accrual.

If you're getting the same problem, let's compare your sales and the Profit and Loss report, then review each transaction and what is causing them not to match. If you need further assistance with checking your transactions, I suggest reaching out to our Support Team. To contact support, tap on Contact us from the Help menu.

Let me know if you have any other questions. I'm a few clicks away to help. Have a good day!

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Sales not matching Profit and Loss