Since updating the connection to Paypal it is not bring through charges only payments received!

You can manually import the transaction in PayPal, maisonwhite.

Let me show you how to import transaction.

Here's how:

1. Login to your QuickBooks Online company
2. Click Apps from the left menu.
3. Select My Apps at the top.
4. Find the Sync with PayPal app card.
5. Choose Settings on the Sync with PayPal app card.
6. A new tab opens.
7. Click Run in the Manual Import section. Enter the desired date range then select Run.

For future reference, you can check this article to help you out with other PayPal concerns: Connect to PayPal FAQ.

Loop me in if you need extra help in doing the process. I'll be here to help. Take care.

Hi , I have the same issue.....

Been using the Paypal bank feed for months and my Paypal account is my main source of income with numerous transactions per day coming though including fee transactions. Since February 14th with a number of connection issues i now only receive my deposit transactions when i update the bank feed. The only work around is to manually add them with csv files.... a nightmare . This has been the simplest easy way to do my accounting as it always synced fee transactions with Paypal correctly and accurately....

I hope this gets a fix from technical soon  

I don't expect to have to manually import transactions, why can't it work as before???  I can see from other threads on the subject of banking and Paypal that this is another problem caused by QB not testing their updates and hence causing users an unecessary waste in time.  Everyday that goes by I have several issues in reconciling transactions that do not get dowloaded or duplicated. Not good QB and not so QUICK at solving support issues.

Charlene O

 at 0:10, Feb 24:

Thank you for chatting QuickBooks for Small Business UK Support. My name is Cha.

Charlene O

 at 0:10, Feb 24:

Hi Michele, how are you?

You

 at 0:10, Feb 24:

since updating the connection to Paypal it only brings through the payments I have received but not the paypal chargesRead

Charlene O

 at 0:12, Feb 24:

Do you mean paypal bank charges?

You

 at 0:12, Feb 24:

yesRead

Charlene O

 at 0:13, Feb 24:

For documentation purposes, can I please have your company name and the company ID?

Charlene O

 at 0:13, Feb 24:

You can find the company ID by going to the Gear icon on the top right of your account and then select Account and Settings. Then, go to Billing and Subscriptions.


There’s also a shortcut key to get the company ID. Please login to your QuickBooks account and press CTRL ALT SHIFT ?(question mark)

You

 at 0:13, Feb 24:

Maison WhiteRead

Charlene O

 at 0:13, Feb 24:

How about the company ID?

You

 at 0:13, Feb 24:

[removed]939Read

Charlene O

 at 0:14, Feb 24:

Thank you, give me a minute to check on the account

You

 at 0:15, Feb 24:

Dear Michele,
Thank you for being a valued QuickBooks customer. We have received your communication and are now providing this Final Response to indicate that we now consider your case resolved.

Thank you again for your business.

Charlene Obaob
?????????????????Read

Charlene O

 at 0:16, Feb 24:

Did you just received that email now?

You

 at 0:16, Feb 24:

yesRead

Charlene O

 at 0:17, Feb 24:

Yes, because multiple cases was created for the same issue so I closed the other one and leave the other one open.

Charlene O

 at 0:17, Feb 24:

My apologies for that

Charlene O

 at 0:17, Feb 24:

Going back, no errors when you update Paypal right?

You

 at 0:18, Feb 24:

ok sorry i just find QB support FAQ very frustrating/useless, lets hope you can helpRead

You

 at 0:18, Feb 24:

no, no errors, all worked fine before QB said I needed to update the connectionRead

Charlene O

 at 0:20, Feb 24:

Alright, did you recently update your banking?

You

 at 0:20, Feb 24:

Yes because QB said I had to!Read

Charlene O

 at 0:21, Feb 24:

Alright, may I know what's the date of the charges you're expecting to feedin?

You

 at 0:22, Feb 24:

I made the update on the 22/2 since then only Payments received and refunds feed through but not the Paypal chargesRead

You

 at 0:23, Feb 24:

even a transfer from paypal to my natwest bank come through as an Expense/PAYMENT not a transferRead

You

 at 0:23, Feb 24:

All my rules are not working unless I reset themRead

Charlene O

 at 0:25, Feb 24:

Alright, is it possible if we can use chrome private window and try to update Paypal?

You

 at 0:25, Feb 24:

okRead

Charlene O

 at 0:25, Feb 24:

Take your time

You

 at 0:26, Feb 24:

what do I need to do?Read

Charlene O

 at 0:27, Feb 24:

Open google chrome and click the 3 dot menu located on the upper right side, select new incognito window. Login your QBO account then try to update banking if there's changes.

You

 at 0:29, Feb 24:

ok ran an update but didn't pull any charges throughRead

Charlene O

 at 0:30, Feb 24:

Okay, how about we try to disconnect and reconnect Paypal?

You

 at 0:30, Feb 24:

I did that earlier and it duplicated received payments but no chargesRead

Charlene O

 at 0:31, Feb 24:

These charges are already posting to your bank statement right?

You

 at 0:32, Feb 24:

yes that is how paypal works they take their charges at the same time they receive payments, all worked fine before the updateRead

Charlene O

 at 0:34, Feb 24:

How about we import the transactions manually in the meantime.

You

 at 0:35, Feb 24:

It tells you all this in the Paypal FAQs on the QB help, but I hadd no option to make any settings during the update, no sorry I I don't want to make manual transactions I need QB to fix itRead

Charlene O

 at 0:37, Feb 24:

Okay, can we observe for a day or 2 to see if transactions feed in? Sine it's Sunday software maintenance usually happen.

You

 at 0:39, Feb 24:

I just had another sale and did an incognito QB update and the same thing it just brings through the sale not the charges so not a cacheing issueRead

You

 at 0:40, Feb 24:

I have had issues before with QB banking, I know it;'s not you but QB really need to sort out their testing/bugs before burdening their users with this hassleRead

Charlene O

 at 0:40, Feb 24:

In the meantime, can we observe for a day or 2 to see if transactions feed in?

You

 at 0:41, Feb 24:

Please escalate for an early resolveRead

You

 at 0:42, Feb 24:

hopefully I will not have a repeat of before when several days transactions got duplicated, took me severals days of reconciliation to delete duplicate entries!! with no recompense from QB!!Read

You

 at 0:43, Feb 24:

Will you send a transcript of this chat for our records?Read

Charlene O

 at 0:44, Feb 24:

Yeah sure, I'll sen dit to your after our chat ends.

You

 at 0:44, Feb 24:

ok night night, thanks for trying

I don't expect to have to manually import transactions, why can't it work as before???  I can see from other threads on the subject of banking and Paypal that this is another problem caused by QB not testing their updates and hence causing users an unecessary waste in time.  Everyday that goes by I have several issues in reconciling transactions that do not get dowloaded or duplicated. Not good QB and not so QUICK at solving support issues.

Welcome to the thread, @thevillagehairbicester and maisonwhite. Thank you for the feedback on this issue.

This isn't the impression we want to leave with you. This problem has already been escalated to our product engineers in which they are diligently working for a fix. That said, I recommend contacting our QuickBooks Customer Support. An agent will add you to the list of affected users and sign you up to receive updates as soon as they become available. To expedite the process, please refer the agent to INV-42500, which is the ticket number used for tracking. 

I appreciate your patience while this is being resolved. If you have any questions, let me know by commenting below. I'm here to help. Have a great day!

can't you just refer to the 'agent' I have been inconvenienced enough already!

Have a great day !

I have already been in contact with an 'Agent' via chat but no ticket was raised!!! just wait a few days and see what happens.

Transcript below

Charlene O

 at 0:10, Feb 24:

Thank you for chatting QuickBooks for Small Business UK Support. My name is Cha.

Charlene O

 at 0:10, Feb 24:

Hi Michele, how are you?

You

 at 0:10, Feb 24:

since updating the connection to Paypal it only brings through the payments I have received but not the paypal chargesRead

Charlene O

 at 0:12, Feb 24:

Do you mean paypal bank charges?

You

 at 0:12, Feb 24:

yesRead

Charlene O

 at 0:13, Feb 24:

For documentation purposes, can I please have your company name and the company ID?

Charlene O

 at 0:13, Feb 24:

You can find the company ID by going to the Gear icon on the top right of your account and then select Account and Settings. Then, go to Billing and Subscriptions.


There’s also a shortcut key to get the company ID. Please login to your QuickBooks account and press CTRL ALT SHIFT ?(question mark)

You

 at 0:13, Feb 24:

Maison WhiteRead

Charlene O

 at 0:13, Feb 24:

How about the company ID?

You

 at 0:13, Feb 24:

[removed]939Read

Charlene O

 at 0:14, Feb 24:

Thank you, give me a minute to check on the account

You

 at 0:15, Feb 24:

Dear Michele,
Thank you for being a valued QuickBooks customer. We have received your communication and are now providing this Final Response to indicate that we now consider your case resolved.

Thank you again for your business.

Charlene Obaob
?????????????????Read

Charlene O

 at 0:16, Feb 24:

Did you just received that email now?

You

 at 0:16, Feb 24:

yesRead

Charlene O

 at 0:17, Feb 24:

Yes, because multiple cases was created for the same issue so I closed the other one and leave the other one open.

Charlene O

 at 0:17, Feb 24:

My apologies for that

Charlene O

 at 0:17, Feb 24:

Going back, no errors when you update Paypal right?

You

 at 0:18, Feb 24:

ok sorry i just find QB support FAQ very frustrating/useless, lets hope you can helpRead

You

 at 0:18, Feb 24:

no, no errors, all worked fine before QB said I needed to update the connectionRead

Charlene O

 at 0:20, Feb 24:

Alright, did you recently update your banking?

You

 at 0:20, Feb 24:

Yes because QB said I had to!Read

Charlene O

 at 0:21, Feb 24:

Alright, may I know what's the date of the charges you're expecting to feedin?

You

 at 0:22, Feb 24:

I made the update on the 22/2 since then only Payments received and refunds feed through but not the Paypal chargesRead

You

 at 0:23, Feb 24:

even a transfer from paypal to my natwest bank come through as an Expense/PAYMENT not a transferRead

You

 at 0:23, Feb 24:

All my rules are not working unless I reset themRead

Charlene O

 at 0:25, Feb 24:

Alright, is it possible if we can use chrome private window and try to update Paypal?

You

 at 0:25, Feb 24:

okRead

Charlene O

 at 0:25, Feb 24:

Take your time

You

 at 0:26, Feb 24:

what do I need to do?Read

Charlene O

 at 0:27, Feb 24:

Open google chrome and click the 3 dot menu located on the upper right side, select new incognito window. Login your QBO account then try to update banking if there's changes.

You

 at 0:29, Feb 24:

ok ran an update but didn't pull any charges throughRead

Charlene O

 at 0:30, Feb 24:

Okay, how about we try to disconnect and reconnect Paypal?

You

 at 0:30, Feb 24:

I did that earlier and it duplicated received payments but no chargesRead

Charlene O

 at 0:31, Feb 24:

These charges are already posting to your bank statement right?

You

 at 0:32, Feb 24:

yes that is how paypal works they take their charges at the same time they receive payments, all worked fine before the updateRead

Charlene O

 at 0:34, Feb 24:

How about we import the transactions manually in the meantime.

You

 at 0:35, Feb 24:

It tells you all this in the Paypal FAQs on the QB help, but I hadd no option to make any settings during the update, no sorry I I don't want to make manual transactions I need QB to fix itRead

Charlene O

 at 0:37, Feb 24:

Okay, can we observe for a day or 2 to see if transactions feed in? Sine it's Sunday software maintenance usually happen.

You

 at 0:39, Feb 24:

I just had another sale and did an incognito QB update and the same thing it just brings through the sale not the charges so not a cacheing issueRead

You

 at 0:40, Feb 24:

I have had issues before with QB banking, I know it;'s not you but QB really need to sort out their testing/bugs before burdening their users with this hassleRead

Charlene O

 at 0:40, Feb 24:

In the meantime, can we observe for a day or 2 to see if transactions feed in?

You

 at 0:41, Feb 24:

Please escalate for an early resolveRead

You

 at 0:42, Feb 24:

hopefully I will not have a repeat of before when several days transactions got duplicated, took me severals days of reconciliation to delete duplicate entries!! with no recompense from QB!!Read

You

 at 0:43, Feb 24:

Will you send a transcript of this chat for our records?Read

Charlene O

 at 0:44, Feb 24:

Yeah sure, I'll sen dit to your after our chat ends.

You

 at 0:44, Feb 24:

ok night night, thanks for trying

Is there any progress on this error? i have cases open but haven't heard anything further 

Hello, thevillagehairbicester.

The status of the investigation is still On Progress. Our Engineers are working diligently to have this issue fixed as soon as possible.

As we cannot give you the specific date for the fix to be applied, we suggest you to contact support to be included in the list of the affected users. So that you will be notified when this issue is fixed via e-mail.

To contact us, here’s how:

1. Click this link https://help.quickbooks.intuit.com/en_GB/contact.
2. Choose the QuickBooks Product.
3. On the Contact Us page, select a topic.
4. Click on Get Phone Number button to see the support number.

We appreciate your patience in this matter. Take care.

It's just got alot worse, now it brings through a default action as TRANSFER and I can do nothing with it.  Come on QB SORT THIS OUT!!

Why dont you have a thumbs down button???

What on earth does "CC Payment" mean, never seen that one before, when you select it you get "Try again with a bank account."  The engineers here are like a chocolate teapot!!  It's been long enough Fix it now please, we are trying to run a buisness not be bogged down with all this!!!

Classic QB... Brilliant... the "GET PHONE NUMBER"  is grey out non functional, just like Paypal banking!!

Is there a resolution for this? The support being provided by the chat agents is a complete joke.

There is still no news regarding a fix from support for the last three weeks , i have been manually importing a .csv file each week to manually add the paypal fee transactions. 

Oh well, only 5 more weeks until one of us has to take them to the Financial Ombudsman Service. The support is absolutely diabolical.

Hi all,

We don't want you to have this inconvenience, but please know that helping you is our top priority. 

At this time, bringing PayPal fee transactions to QuickBooks Online issue is still on-going. Rest assured our product engineers are all hands in working for a fix.

Right now, please continue uploading your PayPal fee transactions via CSV file as an alternative to keep your books updated.

To ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-42500.

To reach them, click the ? Help button and select Contact Us to talk with a live agent.

Just in case you want to categorize bank transactions, feel free to check out this article for more guidance: Assign, categorise, edit, and add your downloaded banking transactions.

Thank you for your patience while we work for a fix. Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a great day.

I asked support to do that @Mark_R, many of us have! They had no idea what the reference number was that you keep quoting on this thread when I first contacted them. Additionally, I can't see anyone on here who has actually received a proactive update??? We have transcripts for all of these interactions.

There is absolutely no point in having Quickbooks without simple banking integration - it was working fine until Intuit changed it to comply with Open Banking and clearly did no testing whatsoever. We keep raising FCA regulated complaints with support and they keep shutting them down as resolved - they do not have a clue how to provide support on this issue and they are not following the FCA dispute processes. So, you can keep repeating the same garbage advice on this thread and NOTHING is going to change.

If that continues, I for one, will definitely be taking my complaint to the FOS. I have finally been told today by Nina in support that my ticket wasn't even raised as it had been duplicated into another for a completely different issue. That is now ticket [removed]. You keep cutting and pasting the same utterly useless advice. Agin, we have transcripts for all of these interactions.

I also have another PayPal integration issue raised on 27th February where now on the new integration QBO is importing PayPal transactions in the wrong currency - how do you suggest that is resolved? Another manual import?????? I too have raised that with support MULTIPLE times since the change went in and it is still not resolved and I will never be able to reconcile QBO and Paypal. I had a ticket raised, provided screenshots, asked multiple times if they had all the information. I asked again today to be told he had lost the screenshots and nothing was being done!!!!!! That is ticket [removed].

How do we claim a refund and when are you going to start posting proper support and guidance.

Spot on!

REST ASSURED!!  come on you have been saying that for 3 weeks now and my accounts are in melt down!!

NO I refuse to upload manually as last time you had a feed isssue with PAypal you duplicated everything and quadrupaled my workload.  JUST FIX IT!!!

Totally agree, can't believe there are not hundreds posting on here being affected.  I wonder what leverage HMRC will give when we cannot complete our accounts, due to QB complete incompedence!!

Totally agree QB support is like a chocolate teapot, worse!

Same problem here in France since the reconnect for the DSP2.

No more fees in the Bank feed.

Hello Amauri, 

Welcome to the Community page,  

Are you using Quickbooks UK or Quickbooks France?