Same problem here. No PayPal fees, plus everyone should check back through their reviewed transactions. I just looked and all PayPal fees have been removed since 10th December.

This is an absolute nightmare, QB sort this out please. My accounting has come to a halt.

I am not manually importing. I pay you for this service, what refunds can we expect?

Hello ReinTrading, 

We've been working in full compliance with the FCA regulations on PSD2 requirements for the introduction of open banking. 

Intuit is working closely with the banks to get all customers transferred to the new open banking connections by the deadline of March 14th. 

We are aware of the issue with PayPal not pulling though the fees separately, there is an investigation on this, that Mark_R has correctly informed of, and our banking engineers are working on getting resolved as quickly as they can. We appreciate your patience throughout this. 

Currently QuickBooks does not support a multicurrency connection, do you have transactions in your PayPal account which are not posting in GBP?

Hi @GeorgiaC 

Your response has provided much better insight than your colleagues so thanks at least for that.

When you say that Quickbooks does not support multi-currency in banking connections, that is strictly not true. For example, I have an PayPal account and Barclays Bank account connected to my QBO. In both accounts suppliers may bill me in a currency other than in GBP. The banks do the conversion at their end and the account is debited in GBP which is the account currency - this is a normal process and happens in thousands of transactions at banks every day.

When this normal every day process happens with Barclays for example, QBO correctly pulls through the GBP amount which is how the account has been debited. That is correct and all good. When it happens with PayPal, QBO has decided to pull through the alternative currency value, ignores the actual debit amount in GBP and sticks a £ in front of the alternative currency amount which is incorrect. So, we can see in this example, QBO is indeed able to deal with foreign currency transactions which have been converted by banks - assuming that is what you mean when you say "multi-currency".

The examples which are being given to Intuit, which are being completely ignored, are not for multi-currency accounts. They are for single currency accounts where the debit is correctly posted by the bank in the account's currency.

What refunds will you be providing to customers in relation to the ongoing PayPal fees issue which has rendered QBO completely unusable?

Is anyone else receiving a final response email to indicate their case is now resolved ?

Fee issue still remains for me, no news from support other than the case resolved email

The issue still remains for us, our case was created on the 5th march when we first noticed it.

1. The paypal fee transaction is missing

2. The feed pulls through duplicate payments / transactions

3. The feed pulls through paypal invoices

4. The transaction descriptions have change resulting in broken rules, for example 'repayment to paypal working capital' now just says 'PayPal (Europe) S.à r.l. et Cie, SCA'

This is a pretty serious overlook by QB

@CCTV Global  It’s absolutely shocking. My tickets have been open since February.

That's the joke with QB, if they get no response to their email they consider the ticket closed!!

Outstanding since 22/2!! no updates but "rest assured we are addressing" total joke!

@maisonwhite  @CCTV Global  @thevillagehairbicester  @movie-fusion - my refund is being processed........apparently :)

what was the refund in relation to?

---

@ReinTrading wrote:

@maisonwhite  @CCTV Global  @thevillagehairbicester  @movie-fusion - my refund is being processed........apparently :)

---

I now have no PayPal connection at all in QB , anyone else discovered this today?

@thevillagehairbicester mine completely died yesterday (error 355) I had to disconnect the account, reconnect it, log out and log back in. It then connected. 

While I was on with support about that they told me that the fees issue had been resolved and they wanted to close the ticket. I told them not to and I've had a transaction this morning which I've imported and lo and behold the fees issue is still NOT resolved. For me at least.

Same message from the support but issue still unfixed.

They told me to wait 24 hours before they escalate the ticket to the next level.

Interesting, i have just done the same disconnect and reconnect as support asked. It reconnected but still didnt show fees ...... i asked if this had been fixed and was told yes 

Support have taken my screenshots for further investigation 

More manual uploads ...... 

@thevillagehairbicester it is just farcical now. As it's the 14th, they are now non-compliant with the Open Banking requirements and simply do not care. I think I'm going to have to move to Xero as soon as I can. 

Most of us using QB are running micro or small businesses and simply can afford the time, hassle and stress of the diabolical development and test standards not to mention the atrocious support and terrible community support on this forum.

Hey @GeorgiaC - why is Intuit still not compliant with Open Banking and why are we being told the PayPal fees issue has been fixed by support when it clearly hasn't been??

Hello everyone,

I’ve checked on our records and found that we have this issue under investigation. Rest assured, our engineers are now all hands of working for a fix.

I recommend contacting our Phone Care Support team again so you’ll be added to the list of affected users. And you’ll be notified once this resolved.

In case you’ll be needing information about organizing your QuickBooks accounts. You can visit this link: Help articles.

 We want to resolve this as soon as possible. And if you need anything, I’ll be here.

Hello @MadelynC 

Firstly, we should not have to recontact support for an issue that was never fixed and should never have been closed - why should we repeat a process which for some of us has been an issue for months?

That aside, I have been trying to contact support all afternoon and the service does not seem to be available:

Do you have an explanation for that?

Please can you answer my previous questions, which were: "Hey @GeorgiaC - why is Intuit still not compliant with Open Banking and why are we being told the PayPal fees issue has been fixed by support when it clearly hasn't been??"

Thanks for your prompt response, @ReinTrading.

The Help frame was unable to load its content dew to browser performance, the cache could be loaded and internet files are feeding the connection. I recommend clearing your cache and cookies.
 

Depending on which browser you're using, here are the instructions for all supported browsers on clearing cache and temporary internet files. 

• Firefox
• Chrome
• Safari (for Mac computers)
• Safari (for iPad/iPhone)
• Microsoft Edge

Since you're unable to contact our support using the Help frame, please contact our chat support through this page:  Get in touch. They are available 24/7. Please know our phone supports are available every 9:00 am-5:30 pm from Monday to Thursday and 9:00 am-4:30 pm on Fridays.

Here's how:

1. Select Connect to expert via support page.
2. Choose QuickBooks Online.
3. Click Working with your Bank and then select Download Transactions.
   
4. Scroll down and then click Start a Message.
   

About Open Banking, it ensures speed, security, and smart solutions to banking customers. Open  Banking is available to QBO and Sel-Employed. For more details about this, you can refer to this article: Open Banking FAQ.

The agent could be looking a different investigation and wasn't able to look for the existing issue.

In the meantime, you can visit our blog site to stay current with the latest features and product updates in QBO.

Please feel free to reply to this thread if you need further assistance. I'll be happy to help. Take care!

hi @Jovychris_A 

Thank you for another completely useless response! You guys in the community just keep getting worse.

same here nothing for 2 days now, same error and no response received at all from QB, DIABOLICAL SUPPORT/SERVICE

I hate having to disconeect and reconnect as I end with all sorts of duplications!

ANYONE HAD ANY UPDATE APART FROM CLOSING THE TICKET AS IT IS LONG OVERDUE! wtf STILL NO FIX......NOT SO QUICK ....QB!!!

JUST FIX THE ISSUE NOT THE this will do for now forever!!!

NOW IT HAS GONE BEYOND...A JOKE...WHICH IS AN UNDERSTATEMENT, YOUR LATEST EMAIL TO TAKE IT UP WITH THE OMBUDSMEN (TOTAL AMUSEMENT)  CAN'T BE BOTHERED WITH THAT I WILL FIND ANOTHER SOLUTION....A DIFFERENT ACCOUNTING PACKAGE.  GOOD BYE! (INUIT NOT A GOOD BUY!), 

PS YOU NEED TO STOP ADVERTSING ON THE MEDIA WHILST YOU HAVE SUCH POOR PRODUCT, SUPPORT AND MASSIVE FAIL!

I suggest we all get on twitter and write to @Sasan_goodarzi CEO of Inuit, I have!