Self employed app

Andrew Marsh · ‎January 06, 2020

I am unable to log into the Self Employed app either with an android device or an apple device. error message says i am not connected to the internet, however i can log onto quickbooks self employed with either device, just not the app.

Allante666 · ‎January 06, 2020

Oddly, I have the app on my iphone and if I try log in while im at home on wifi it wont log in, just keeps spinning. However, if I turn the wifi off and try using just 3 or 4G, it logs in fine.

In case that helps!

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Allante666 · ‎January 06, 2020

Oddly, I have the app on my iphone and if I try log in while im at home on wifi it wont log in, just keeps spinning. However, if I turn the wifi off and try using just 3 or 4G, it logs in fine.

In case that helps!

Andrew Marsh · ‎January 06, 2020

Yes that seems to work. So its a problem with the app and wifi?

Allante666 · ‎January 06, 2020

No idea! Ive only just started using it myself. That was going to be one of my questions on here! I do wonder if its something to do with how the router is set up re: firewalls etc or some sort of security thing.

Anonymous · ‎January 06, 2020

Hi all,

We haven't received any reports from customers about unable to log in to their QuickBooks Self-Employed accounts. What we can do is to uninstall and reinstall the app. This helps to sync the latest product updates.

To uninstall:

Hold or long pres the QuickBooks Self-Employed icon.
Click on the (x) and select yes to uninstall.

To install:

Go to the Play or App store.
Search for the QuickBooks Self-Employed app.
Click on Install.

All information stored before uninstalling the app will stay. Then, when logging back in, please make sure to use the same login credentials with your QuickBooks Self-Employed account.

Let us know if you have other questions. We are here to help.

Andrew Marsh · ‎January 06, 2020

I have tried that and it didnt make any difference. I have reconnected, as suggested, by turning off the wifi and connecting via 4g. this seems to have resolved the issue.

Anonymous · ‎January 06, 2020

Hi Andrew,

We appreciate the steps you've taken to get this log in issue resolve. Let's go ahead and escalate this to our customer support team. They can check the reason why you can't log in.

Please go to this link to view on how to reach us: Contact QuickBooks Self-Employed Support

If you need anything else, please let us know. We are here for you.

Andrew Marsh · ‎January 12, 2020

Hi, the link is of no use as it doesn't link to customer services and just sends me round in circles.

I have left a review of the app, so maybe I'll get a response that way. As I'm coming towards my year end if this issue, and others, are not resolved I will find another way to track my business.

Regards

Andrew Marsh

RenjolynC · ‎January 12, 2020

Hello Andrew Marsh,

For now, we can open your account in a regular browser, then follow these steps to get in touch with our Customer Care Team:

Log in to your QuickBooks Self-Employed. You can click the Assistant option or click the Help icon located in the upper right-hand corner.
In the Help window, click the Contact Us button at the bottom.
Enter your question and click the Continue button.
Select Start a chat or Get a callback.

You can always leave a comment on this thread on how it goes or if you have any additional questions. Thanks.

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