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mdj101
Level 4

Slow Customer Entry

Anyone else noticed the delay in entering new customer details from the Add customer window within an invoice.


It's painfully slow and can take up to 5-10 seconds for the fields to populate. It's the same on multiple PC's and this one is one I'm using at the moment is one of the fastest on the market so it's not the PC's

4 REPLIES 4
GeorgiaC
QuickBooks Team

Slow Customer Entry

Hi mdj101, we're not aware of any specific latency issue with this - if you have a large volume of customer contacts, this may take slightly longer than usual to load. To troubleshoot further, please see our guide with tips to improve performance in QBO. :woman_technologist:

mdj101
Level 4

Slow Customer Entry

We don't have that many customers. Just a hundred or so, So it's not that. 

mdj101
Level 4

Slow Customer Entry

The slow data entry only appears when adding a new customer from the invoice screen the same window in just the customer screen is fine. So it's got to be something your end.

Ashleigh1
QuickBooks Team

Slow Customer Entry

 Hi Mdj101, thanks for sharing that, like Georgia has said we have any no other reports of this but we have passed this information on to the higher teams to make them aware.

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