Anyone else noticed the delay in entering new customer details from the Add customer window within an invoice.
It's painfully slow and can take up to 5-10 seconds for the fields to populate. It's the same on multiple PC's and this one is one I'm using at the moment is one of the fastest on the market so it's not the PC's
Hi mdj101, we're not aware of any specific latency issue with this - if you have a large volume of customer contacts, this may take slightly longer than usual to load. To troubleshoot further, please see our guide with tips to improve performance in QBO. :woman_technologist:
The slow data entry only appears when adding a new customer from the invoice screen the same window in just the customer screen is fine. So it's got to be something your end.
Hi Mdj101, thanks for sharing that, like Georgia has said we have any no other reports of this but we have passed this information on to the higher teams to make them aware.
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