The banking link to Metro Bank

Hello JulieTilke, 

Welcome to the Community page, 

There is an investigation on this that our engineers are working on getting fixed as we speak, as of yet there is no update. soon as there is we will inform our customers. In the meantime, you will have to csv your transactions into your account until the error has been resolved. 

Thanks for the update

Hello,

I am still getting this error with metro bank. Do you have a timescale for when it will be fixed?

thanks

lucy

Thanks for checking this with us, LucyP.

As of this writing, the investigation for Metro Bank not updating is still in progress. Our engineers are working with your bank to come up with a fix as soon as possible. We are determined to get your business back on track. 

If you haven't contacted us yet, I suggest doing so. This way, our QuickBooks Care Team will add your company information to the affected users for an easy dissemination of updates. You can have them add to the investigation number (INV- 48631).

Here's how you can reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern. Then, click Let’s talk.
4. Choose Start messaging.
5. Fill in the information needed and click Send message.
   

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

I appreciate your patience while we're working on this. If you have other questions, just let me know. I'm always happy to assist you further. Have a great day ahead.

Hi 

Any idea how long this will take to resolve?  Mine’s been down for a week now.  Very annoying as I’m not receiving the service I was promised and am paying for!!

Hello, Drnindi.

As a software user myself, I always want the service to be up and running as promised. I'd like to turn the tables around for you, and give you updates about the issue. I'll also help you bring in your transactions to QuickBooks Online. 

We don't have a definite time frame on when the Metro Bank connection issue will be resolved. Just to give you an update, our engineers are still working with the bank to restore the connection. 

In the meantime, you'll want to download your bank transactions to a CSV file. Then, import it to QuickBooks Online. The steps and details can be found here: Manually upload transactions into QuickBooks Online.

You can contact us if you want to receive email updates from our engineers directly. Our agents will add you to the list of affected users.

To contact us: 

1. Click the Help icon. 
2. Proceed with the Contact Us button. 
3. Enter "INV-48724 - Metro Bank Connection issue" or "Add me to the list INV-48724" in the box.
4. Hit Let's talk. 
5. Choose how you want to reach us. 

After bringing in your transactions, you can start matching or categorising them. The steps and details can be found here: Categorise and match online bank transactions in QuickBooks Online.

Do need help with other things in the program? Other topics and articles are found here. 

I appreciate your patience while our engineers are working on this. I'm still open for any future questions or concerns you might have for QuickBooks Online. Post your reply in this thread and I'll get back to you. 

Hi 

this appears to have gone down again error 102.  Can you please get someone to resolve it again.

thanks

 NSK 

Hello Drnindi, 

Thanks for reaching out to us here, 

we will have a look into this and get any errors resolved. 

Is the error showing up when you are trying to reconnect the account or update it? 

could you clarify when this error is showing up, what is it your trying to do thanks?