Receipt forwarding not working for verified email

Hi there, Ivybridgepodiatry.

Thanks for visiting QuickBooks Community. I appreciate you for sharing detailed information about the verified email address.

When setting up or sending email receipts to QuickBooks so it automatically records them, you'll have to make sure that you're using a registered email for it to work. Since you've confirmed you have verified the new email address, I suggest ensuring that you set up receipt forwarding correctly.

Here's how:

1. Sign in to QuickBooks Self-Employed in a web browser.
2. Choose the profile ⚙ icon. Then, Receipt forwarding.
3. Follow the onscreen steps. If your email address has special characters, you may run into issues. Here's how to change the email address you use to sign in to QuickBooks Self-Employed.
4. Double-check the Your receipts must be sent from field. Use this email address to send emails to QuickBooks.
5. Choose the Email me when QuickBooks receives a receipt checkbox if you want to know when QuickBooks starts scanning your receipts.
6. Hit Done.

For additional information on how to perform the process and to ensure that you record it accurately, you can click this article: Forward receipt images to QuickBooks Self-Employed.

If the issue continues to occur, I reccomend contacting our QuickBooks Self Employed. They have the tools to pull up your account to check the forwarding receipts set up so they can investigate the cause of the problem. 

Please refer to this article to view information on how you can categorise the transactions to puts your entries on the correct account: Categorise transactions in QuickBooks Self-Employed. This is to make sure that your income and expenses organises properly so you know what areas of your self-employed business have the biggest impact.

Let me know if you have additional questions or anything else that I can help you with. I appreciate you for bringing up your concern, have a safe and relaxing weekend ahead.

Hello again, Jackie Thomas.

I'd like to share a solution.

Sometimes, the cache stored in your browser gets corrupted and can cause issues with some features in your account. To rule out any browser-related problems, let's try opening your account in a private browser or incognito. This mode prevents your browsing history from being saved.

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Once signed in, try to convert your emailed receipts and send it. If it works, go back to your regular browser and clear its cache. Clearing cache fixes certain problems, like loading or formatting issues on sites. Please make sure to close and re-open your browser afterwards.

On the other hand, you can try using a different supported browser.

If you're still getting the same result, you can click the QB Assistant button to get a quick and personalised answers. One of our live support can pull up your account and investigate the issue further.

The steps to contact support is included in this article: Contact QuickBooks Self-Employed Support.

Please keep us updated on the result. You can always get back here if you have other questions or concerns. Stay safe!

I have a similar problem

My email address is verified and set up correctly in receipt forwarding. When I send a receipt, I get a response from QBSE that says:

"Your receipt wasn’t received because it was sent from an email that’s not registered for receipt forwarding.
Make sure you’re sending receipts from the email you used to create your QuickBooks account. To find out which email is registered, or to check if receipt forwarding is set up, sign in."

I've tried all the solutions here and more from other boards, but none of them work. The problem is that QBSE is not recognising the verified email address as being the one to send things from.