Repetitive loss of Banking connection

Thanks for taking the time to post here in the Community, @InterspaceMedia. 

Let's perform some steps to help fix your Barclays connection issue. 

Upon connecting your bank account to QuickBooks, the security questions are set by the bank and these won't be changed. The purpose of re-authorising using the PINsentry card reader is to keep your online banking transactions secure. As such, we would still need you to enter the code on a regular basis to maintain this connection and allow us to download the transactions. 

Just to confirm, did you receive any error message when connecting your bank account into the program? This way, I can provide the accurate resolution to your concern. 

However, you can manually update your bank account to refresh the connection issue in the system. Here's how: 

1. Go to Banking from the left menu. 
2. Select Update on the Banking page. 
3. When prompted, enter your Multi-Factor Authentication (MFA) credentials.
4. Click Continue update.

If you're receiving any errors, you can check out this helpful article on how to fix them: Fix Online Banking Errors. 

This will get you in the right direction, @InterspaceMedia. 

I'm always here to help if there's anything else you need. Have a great day. 

Hi there,

Thanks for your reply,

I have attached a screenshot for clarification of the issue. I do not get an error code number, not one that is obvious at least.

To fix this issue, I have to follow the procedure you had listed in your reply:

"

1. Go to Banking from the left menu. 
2. Select Update on the Banking page. 
3. When prompted, enter your Multi-Factor Authentication (MFA) credentials.
4. Click Continue update."

However, this solution lasts only whilst I'm on the QB site or if I were to click refresh the connection to see if a payment has been made, the system loses connection and asks me to input the same information again without leaving the QB site.

I understand the need for security, but this is currently effecting the way I use the platform and the App and not making for a great experience.

Thanks,

L

Hi there,

Thanks for the reply, not sure if I'm missing the 'help' button you mentioned of if the UK version of the Website is different, but I can't see a clear way of getting in touch with customer support. Please see attached screengrab.

L

Hello there, @InterspaceMedia, 

Thanks for attaching a screenshot for me to get a better picture of your concern. It seems you're in the Community page, which is why you're unable to see the Help button. 

You'll first need to log into your QBO account so you can reach out to our customer support team. Let me guide you through the steps and the corresponding screenshots. 

1. Go to the Help icon at the upper right. 
2. Click Contact Us. 
3. Enter your concern.
4. Click Let's talk. 
5. Choose a way to connect with a live agent. 

You can also get in touch with them by going through this link: Contact QuickBooks. 

This will get you in the right direction, @InterspaceMedia. Let me know how it goes after contacting our support team. 

Fill me in if you have any other concerns. Wishing you and your business continued success. 

Hi there,

Thanks for your reply.

On the UK version of the Site, the "Help" button links you to the following page and does not show "Contact us" as an option on a drop down list. https://quickbooks.intuit.com/community/Help-articles/ct-p/help-articles-uk?label=QuickBooks%20Self-...

I have used the link you provided: Contact QuickBooks. which should now allow me to make contact with customer services.