This link seems to be down again, as the following error message is all i've been getting for the last few days...
Something isn't working
Welcome to the Community page,
There is an investigation on this that our engineers are working on getting fixed as we speak, as of yet there is no update. soon as there is we will inform our customers. In the meantime, you will have to csv your transactions into your account until the error has been resolved.
Thanks for checking this with us, LucyP.
As of this writing, the investigation for Metro Bank not updating is still in progress. Our engineers are working with your bank to come up with a fix as soon as possible. We are determined to get your business back on track.
If you haven't contacted us yet, I suggest doing so. This way, our QuickBooks Care Team will add your company information to the affected users for an easy dissemination of updates. You can have them add to the investigation number (INV- 48631).
Here's how you can reach us:
Please check our support hours to ensure that we address your concerns on time: Support hours and types.
I appreciate your patience while we're working on this. If you have other questions, just let me know. I'm always happy to assist you further. Have a great day ahead.
As a software user myself, I always want the service to be up and running as promised. I'd like to turn the tables around for you, and give you updates about the issue. I'll also help you bring in your transactions to QuickBooks Online.
We don't have a definite time frame on when the Metro Bank connection issue will be resolved. Just to give you an update, our engineers are still working with the bank to restore the connection.
In the meantime, you'll want to download your bank transactions to a CSV file. Then, import it to QuickBooks Online. The steps and details can be found here: Manually upload transactions into QuickBooks Online.
You can contact us if you want to receive email updates from our engineers directly. Our agents will add you to the list of affected users.
To contact us:
After bringing in your transactions, you can start matching or categorising them. The steps and details can be found here: Categorise and match online bank transactions in QuickBooks Online.
Do need help with other things in the program? Other topics and articles are found here.
I appreciate your patience while our engineers are working on this. I'm still open for any future questions or concerns you might have for QuickBooks Online. Post your reply in this thread and I'll get back to you.
Thanks for reaching out to us here,
we will have a look into this and get any errors resolved.
Is the error showing up when you are trying to reconnect the account or update it?
could you clarify when this error is showing up, what is it your trying to do thanks?