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Let's get this working, lee_osborne.
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If the same thing happens, contacting our Technical Support Team would be our best course of action since the troubleshooting steps didn't work. They can review the situation and provide additional steps to get this working.
Let us know how this goes so we can further review it. Have a great day!
I have done a bit more investigation and it seems that the drop-down date selection pane is at fault, I was trying to modify an entry from Tuesday 20th October to Wednesday 21st October, however it seemed as though it wasn't accepting the change as the records remained dated 20th October, I then decided to make the change to Thursday 22nd October and it changed the date of the record to Wednesday 21st October.
I have noticed that various online modules have an inconsistency when selecting dates from a drop-down window, some have Sunday as the first column and others have Monday as the first column, this one seems even more confused!!!
Thank you for the additional information, lee_osborne.
To isolate this case, I suggest reaching out to our customer support team. This way, we'll be able to pull up your account in a secure session and look over the underlying issue and help you get back to business in no time.
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Please feel free to click the Reply button below if you have any other questions. I'm always here to help. Keep safe!
This is still an issue as it does it to mine as well, you input the date which is correct, then when you click submit it changes it to the day before. I have done an online chat but they are not sure what is wrong, these needs fixing, but when it does get fixed will it changed the dates I have already done? I am putting in the dates for the day after I want so it changes it to the day it should be.
Hi leigh750,
Thanks for joining this thread. Could we also ask that you try clearing the cache on the browser you're using or attempt to log this in a different browser to rule out the possibility of a cache-isse - please get back to us below if the issue persists after this.
Thanks :)
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