I appreciate the detailed information you provided about the login methods and networks you’ve tested, PJMH.
A 403 error typically indicates that the app is being denied access due to authentication or permission settings. Since your login works on a computer, this suggests a potential app or device-related restriction that we can troubleshoot further.
To help isolate the issue, we can clear your app data, which can remove any corrupted files or settings that have caused this problem. Here’s how:
- Open Settings on your Android device and select Apps or Apps & notifications.
- Locate and select QuickBooks Online (QBO).
- Tap Storage or Storage & Cache, then select Clear Data or Clear Storage.
- Confirm the action if prompted.
If the issue persists, I recommend contacting our Live Support Team by logging in to your account using a web browser. It will enable them to perform a thorough review and investigation of the error you are encountering.
Alternatively, you can continue accessing your QBO company through a mobile or computer browser, allowing you to manage your transactions without using the app.
If you need assistance with your mobile app or any QuickBooks-related matters, feel free to reply to this thread. The Community is always here to help.
