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Best answer March 15, 2021
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We've got your back. I'm here to help you get this sorted out, @BrianAbrahart.
This can happen when your browser or program accumulates too much historical data. Not to worry, you can clear them in just a few easy steps.
If you're using a web browser, let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If it's responsive, I recommend that you clear it's cache. By clearing the browser's cache, you can remove that historical data and access QuickBooks with a clean slate. You can also try a different supported browser. This way, you can check whether this has something to do with your browser.
On the other hand, if you're using the Windows app, these steps will help us clear out the stored program files which impact and cause issues in the program.
- Go to the Help (?) icon at the upper right.
- Choose Reset App Data.
- Wait for the process to complete, then close the app.
- When it reopens, right-click the app and Run as Administrator.
If resetting the App Data doesn't resolve the issue, you can uninstall and reinstall the program. Read through our help article for the detailed steps: QuickBooks App for Windows and Mac: General support.
If clearing the cache doesn't work, I encourage reaching out to our Support Team team. This way, a representative can review the root cause of the error and can investigate this further.
Here's how:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. For more information, check out our support hours and types.
Please keep me posted if you're able to successfully get past the issue. I'm always here if you need further assistance.
We've got your back. I'm here to help you get this sorted out, @BrianAbrahart.
This can happen when your browser or program accumulates too much historical data. Not to worry, you can clear them in just a few easy steps.
If you're using a web browser, let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If it's responsive, I recommend that you clear it's cache. By clearing the browser's cache, you can remove that historical data and access QuickBooks with a clean slate. You can also try a different supported browser. This way, you can check whether this has something to do with your browser.
On the other hand, if you're using the Windows app, these steps will help us clear out the stored program files which impact and cause issues in the program.
- Go to the Help (?) icon at the upper right.
- Choose Reset App Data.
- Wait for the process to complete, then close the app.
- When it reopens, right-click the app and Run as Administrator.
If resetting the App Data doesn't resolve the issue, you can uninstall and reinstall the program. Read through our help article for the detailed steps: QuickBooks App for Windows and Mac: General support.
If clearing the cache doesn't work, I encourage reaching out to our Support Team team. This way, a representative can review the root cause of the error and can investigate this further.
Here's how:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. For more information, check out our support hours and types.
Please keep me posted if you're able to successfully get past the issue. I'm always here if you need further assistance.
