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vandan999
Level 1

Validation Code for Quickbooks Pro 2013 desktop version

I still use Quickbooks Pro 2013 desktop version.....it just works for me.

 

I recently installed it on a new laptop and I need to enter a validation code and customer number.

 

I have chatted and phoned support and they were vague about supplying it.

 

Is this still something that can be supplied as if not how can I access my accounts?

6 REPLIES 6
GeorgiaC
QuickBooks Team

Validation Code for Quickbooks Pro 2013 desktop version

Hello and welcome to the Community, vandan999

 

QuickBooks Desktop and QBDT support was discontinued in the UK in June 2023; however, we can still provide validation codes for existing licenses. 

 

Please contact our support team directly to open a request, as we will need to confirm some account specific information (full name, email address, license number and contact no.). The code will then be sent to you by email within 7 - 10 business days. 

 

You can contact our UK team by phone on 0808 234 5337 (8 AM to 7 PM, Monday to Friday) or on live messaging (8.00 AM - 10.00 PM Monday to Friday, 8.00 AM - 6.00 PM Saturday & Sunday). 

vandan999
Level 1

Validation Code for Quickbooks Pro 2013 desktop version

Thanks for the reply

 

I have provided the information via chat and phone call. Is there a way to get it quicker as need to access accounts?

GeorgiaC
QuickBooks Team

Validation Code for Quickbooks Pro 2013 desktop version

That's great, thanks @vandan999 

 

The requests are usually processed faster than this, but we're unable to speed up the process as it is managed on a queue-basis. 

 

We appreciate your patience in the meantime, and we'll be around if you require any additional assistance. 

Deity Alpha
Level 4

Validation Code for Quickbooks Pro 2013 desktop version

@vandan999 

I saw your post in US community. Do you have QB Desktop US version or UK version?

vandan999
Level 1

Validation Code for Quickbooks Pro 2013 desktop version

UK version

Deity Alpha
Level 4

Validation Code for Quickbooks Pro 2013 desktop version

As I know they have disbanded the QB Desktop UK team. You may consider looking for a newer (reused) version or the trial version as a workaround.

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