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Level 2

Write off


A customer made an overpayment of £0.60p.  Each month if is marked off again an invoice.  They have asked if I could write the 60p off, how do I do this?


Many thanks in advance

QuickBooks Team

Write off

Greetings, Felix. 


I'm here to ensure you can write off your customer's overpayment. No worries, this is quick and easy. 


Let me show you how: 


  1. From the Customers menu, click Create Invoices.
  2. Choose the customer name in the Customer:Job field.
  3. Select Minor Charge-Off in the Item field and enter the amount of overpayment.
  4. Hit Apply Credits.
  5.  Choose the credit in the Available Credits section (The amount of credit should match the amount of invoice).
  6. Click Done to close the Apply Credits window.
  7. Once done, hit Save & Close.


Check out this article for more info: Write off customer and supplier balances


Moreover, I've included a list of helpful articles to help you handle your sales transaction in QuickBooks Desktop (QBDT): 



Keep me posted if you have additional queries about managing your customers in QBDT. I'll be around to offer a helping hand. Keep safe and have a good one!

Level 2

Write off

Hi Erika

Thank you for this, but it is not resolved, I do not have Minor Charge off, I am in the UK not sure it that makes a difference?

QuickBooks Team

Write off

Thanks for getting back, Felix.


Let me make it up to you and provide some ways by creating a minor charged-off item in QuickBooks Desktop (QBDT).


Here's how:


  1. From the Lists menu, choose Item Lists.
  2. Select the Item button and choose New.
  3. Choose Other Charge as the Item Type and select Continue.
  4. Enter Minor Charge-Off in the Item Name/Number field.
  5. Select Non-Taxable Sales in the Tax Code field.
  6. Choose Minor A/R and A/P Charge Off in the Account field.
  7. Hit OK to save and create the item.


Moreover, you can also seek assistance from your accountant if you need further guidance managing a minor charge-off item. If you don't have one, you can use our Find-an-Accountant tool to look for an expert near you. 


Furthermore, here's an article that you can browse through for you to be able to enter an opening balance for a bank, credit card, and other types of accounts in QBDT: Enter opening balances for accounts in QuickBooks Desktop.


Don't hesitate to let me know if you still have further queries managing charge-off items. I'd be glad to assist you at any time. Take care.

Level 2

Write off

Hi Sherrie

Thank you for your help.  I go to list but there is no List Item to select- see attached screenshot

QuickBooks Team

Write off

I understand the importance of creating a minor charged-off item in QuickBooks Online (QBO), Felix. 


It seems like you're using QuickBooks Online. The steps provided above apply to QuickBooks Desktop (QBDT). I'm here to share the correct steps for QBO. 


To create a minor charged-off item in QuickBooks Online, follow these steps:


  1. Navigate to the Gear icon and select Chart of Account.
  2. Click on the New button at the top right to create a new account.
  3. For the Account Type, select Expense.
  4. From the Detail Type, select Bad debts. 
  5. Click Save and Close.


Next, you'll need to create a bad debt item: Here's how:


  1. Go to the Gear icon and select Products and Services. 
  2.  Click the New button at the top right and select Non-stock. 
  3. Name the item something like Bad debt.
  4. Select the Bad debts you just created from the Income account.
  5. Click Save and Close.


Check out this article for more information: Write off bad debt in QBO. 


In addition, you can check this article to guide you on how to run and manage reports accordingly in QuickBooks: Run reports in QuickBooks Online.


Let me know if you have additional questions or concerns with writing off bad debt in QBO. I'm always here to help. Have a good one. 

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