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New Member
April 5, 2024
Question

Write off

  • April 5, 2024
  • 1 reply
  • 6 views

Hi

A customer made an overpayment of £0.60p.  Each month if is marked off again an invoice.  They have asked if I could write the 60p off, how do I do this?

 

Many thanks in advance

1 reply

QuickBooks Team
April 5, 2024

Greetings, Felix. 

 

I'm here to ensure you can write off your customer's overpayment. No worries, this is quick and easy. 

 

Let me show you how: 

 

  1. From the Customers menu, click Create Invoices.
  2. Choose the customer name in the Customer:Job field.
  3. Select Minor Charge-Off in the Item field and enter the amount of overpayment.
  4. Hit Apply Credits.
  5.  Choose the credit in the Available Credits section (The amount of credit should match the amount of invoice).
  6. Click Done to close the Apply Credits window.
  7. Once done, hit Save & Close.

 

Check out this article for more info: Write off customer and supplier balances

 

Moreover, I've included a list of helpful articles to help you handle your sales transaction in QuickBooks Desktop (QBDT): 

 

 

Keep me posted if you have additional queries about managing your customers in QBDT. I'll be around to offer a helping hand. Keep safe and have a good one!

Felix02Author
New Member
April 6, 2024

Hi Erika

Thank you for this, but it is not resolved, I do not have Minor Charge off, I am in the UK not sure it that makes a difference?

QuickBooks Team
April 6, 2024

Hi Sherrie

Thank you for your help.  I go to list but there is no List Item to select- see attached screenshot


I understand the importance of creating a minor charged-off item in QuickBooks Online (QBO), Felix. 

 

It seems like you're using QuickBooks Online. The steps provided above apply to QuickBooks Desktop (QBDT). I'm here to share the correct steps for QBO. 

 

To create a minor charged-off item in QuickBooks Online, follow these steps:

 

  1. Navigate to the Gear icon and select Chart of Account.
  2. Click on the New button at the top right to create a new account.
  3. For the Account Type, select Expense.
  4. From the Detail Type, select Bad debts. 
  5. Click Save and Close.

 

Next, you'll need to create a bad debt item: Here's how:

 

  1. Go to the Gear icon and select Products and Services. 
  2.  Click the New button at the top right and select Non-stock. 
  3. Name the item something like Bad debt.
  4. Select the Bad debts you just created from the Income account.
  5. Click Save and Close.

 

Check out this article for more information: Write off bad debt in QBO. 

 

In addition, you can check this article to guide you on how to run and manage reports accordingly in QuickBooks: Run reports in QuickBooks Online.

 

Let me know if you have additional questions or concerns with writing off bad debt in QBO. I'm always here to help. Have a good one.