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Level 1

How do I clear a VAT exceptions report?

I am unable to file my VAT return because there are items in the exceptions report, how do I clear it?

13 REPLIES 13
Highlighted
QuickBooks Team

How do I clear a VAT exceptions report?

Thanks for visiting the Community, sales.

Let me address your VAT query.

You get a VAT Exception report when there are changes to any transactions included on the previous filing. Let's check if the report's details are correct. 

To unfile your VAT return, you have to contact QuickBooks Online Customer Care (UK) for a phone agent to assist you. They have the specific tool to help you unfile the VAT return.

Let me know if you have any other concerns. I'm here anytime you need assistance with QuickBooks Online.

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Level 2

How do I clear a VAT exceptions report?

I have the same issue

 

My previous VAT Return is 100% accurate (I only had 2 invoices on the Flat Rate Scheme) but still I get these stupid "Exceptions" 

 

I don't want them

They serve no purpose for me whatsoever

I cant get rid of them

 

HELP!!!

Highlighted
QuickBooks Team

How do I clear a VAT exceptions report?

Hello ChitSt,

 

Exceptions are created when transactions included in a previous filing at edited or deleted. This is to ensure that no VAT collected (or credits earned) are missed or duplicated.

 

What is the total amount of the exceptions?

 

Thanks,

 

Talia

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Level 2

How do I clear a VAT exceptions report?

Hi,

the exceptions are only £1,089

 

the errors might be because I had invoices with paid vs deposited status which I’ve recently corrected

 

i had no invoice income last quarter, so the VAT Return should be zero...

 

(PS i have great difficulty in using QuickBooks as nothing appears to be logical and lots happens behind the screens so you’ve no idea what accounting entries happen on a simple bank ac debit & credit - my business is extremely simple a couple of invoices, and a salary & dividend with a bit of depreciation & expenses thrown in!)

 

grateful for guidance

 

thanks

 

 

Highlighted
QuickBooks Team

How do I clear a VAT exceptions report?

Hello,

 

If the exceptions are not genuine and you need these to be removed, you can request our engineers to do this by getting in touch with our support line (08082345337). You could also adjust the return by selecting Prepare return and then Adjust. We do advise to speak to an accountant before you do this.

 

Thanks,

 

Talia

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Level 2

How do I clear a VAT exceptions report?

How long should I expect to wait for the QB Tech Team to resolve the issue?

 

Its been a week now Smiley Sad

 

Still unable to file a correct VAT Return

Highlighted
QuickBooks Team

How do I clear a VAT exceptions report?

Hi ChitST

 

Have you contacted our customer telephone support  line, 08082345337?

Highlighted
Level 2

How do I clear a VAT exceptions report?

Yes

 

I'm still waiting for response to a 'level 2 Tech escalation' Smiley Sad

Highlighted
Level 1

How do I clear a VAT exceptions report?

 
Highlighted
QuickBooks Team

How do I clear a VAT exceptions report?

Thanks for joining us here in the Community, @7315066590.

 

I have some additional insights to share about clearing the VAT exceptions report in QuickBooks Online.


If the information appears incorrect on your VAT exceptions report, you may reach out to our Customer Care Team. They have the tools to help you with the correction while the Community is a public space. 

However, if you wish to clear out the adjustments that you've created, this option isn't available in QuickBooks Online. When editing, saving a transaction, even if the line item in question was not changed is normal and should not affect the balance of your filing.

 

To give you more insights on how the VAT exceptions report works, you may read through these articles below:

Lastly, our engineers are uncovering ways to provide you the best customer service by adding new features that would be beneficial to your business. I'd encourage you to visit our QuickBooks Online Blog to be updated with our news and product improvements.

 

I'll be around to help if you have any other questions about this. Just let me know by leaving a reply below. Take care!

Highlighted
Level 1

How do I clear a VAT exceptions report?

HI Chris, I'm experiencing the same issue as you. Were you ever able to get this resolved? If so, do you know how?

Highlighted
Level 2

How do I clear a VAT exceptions report?

Me too.
My latest VAT return wants to include an "Exceptions" figure that would make my VAT return 5 times what it should be, by it sweeping up figures from previous periods for which I have already paid the VAT.
I'm on the flat rate VAT scheme.
All this when my VAT return is due today or tomorrow and tomorrow is Saturday :-(

Highlighted
Moderator

How do I clear a VAT exceptions report?

Hell there, Rhauri.

 

As much as I wanted to help you with this, it would be better to contact our specialist directly. I can see that we'll need to figure out why it happened as soon as possible. Please consider getting in touch with them to help you fix it.

 

  1. Click the Help icon at the upper-right corner. 
  2. Click Contact us button at the bottom part of the Help window.
  3. Enter a short description of your concern. Let's say VAT Return. Then, click Let's Talk button.
  4. I would recommend selecting the Start messaging button. 

 

Get back to the Community if you need other help. I'll be here to back you up in case you need one. Take care!