I have refreshed my accounts in the app and also through the website - no new transactions since 17th Feb 2020 are showing ( there has definitely been several transactions from then until now) but it just says there are no new transactions.
I am using the quickbooks self employed app, can someone please help - this has never happened before
We are aware of this issue, our banking engineers are working on this until the issue is solved you will just need to csv your transactions into your account.
Hi there, @Seanyyy124.
This issue is already reported to our engineers. Rest assured they're all hands to fix this as soon as possible to get you back in working order.
In the meantime, let's upload your bank transactions to your QuickBooks Self-Employed (QBSE) account. Let me guide you how:
Here's an article you can read for more detailed steps: Manually upload transactions into QuickBooks Online.
Then, to be notified about the latest news and updates about this issue, I recommend contacting our support team. From there, they'll add you to the list of affected users and notify you via email. To contact them, you can follow these steps below:
You might also want to check this article that can guide you in reconciling your account: Reconcile an account in QuickBooks Online.
We appreciate your patience while we're working to resolve this. Should you have other concerns or questions, you can always get back to us anytime.