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paulhelsby
Level 2

No Reply email?

Hi There,

 

Wonder if anyone can help.  When we send out purchase orders on quickbooks it sends via "quickbooks@notification.... etc" we have had a few occasions where the supplier has replied back to this email address, obviously this email address is autogenerated by quickbooks and so replies do not get read, so we are unaware of our suppliers email which may have a critical question about the order.

Is there either a way of 

 

A) turning on a mechanism that will allow anyone who replies to this email address to be forwarded on to our real company email address so we can pick it up and respond to it...

 

or

 

B) being able to rename the autogenerated quickbooks email address to something like DoNotReply@quickbooks ..... etc" so people are aware they cannot reply to it and will seek our real email address from their contacts list or phone us if they have a query?

 

Many thanks

 

-Paul

8 REPLIES 8
EmmaM
QuickBooks Team

No Reply email?

HI Paulhelsby, Thanks for your query. There's not a way to change the email address it sends from to do not reply. What you could do as regards forwarding is to use the cc option to cc yourself into the purchase orders sent out so that if anyone does reply to the QuickBooks address it should then include your email in the reply. When you create a purchase order below the email box there is a cc/bcc if you click on that it will open a box to cc your email address in. Any queries on this just reply back to this post.

paulhelsby
Level 2

No Reply email?

Hi EmmaM,

 

thanks for the reply, we are aware of the CC & BC and use them already when sending PO's. We also have in our template that "any replies or questions must be email to <our email address>", yet still staff at some of our suppliers will still reply and not 'reply to all' which would solve the matter.  I think if QB was to implement a "Do Not Reply' name to their auto generated email address it sends out, it would solve this problem.

 

Thanks

 

-Paul

EmmaM
QuickBooks Team

No Reply email?

Hello Paulhelsby, we can pass on this feedback for the email sender address to be changed to do not reply to our product developers. We'd recommend as well if you can in the cog in the top right of the product leave some feedback there as well.

CPRControls
Level 1

No Reply email?

I have just started to use the Purchase Order feature in QBO and this is a MAJOR FLAW!!!!!!

 

If I send a Purchase Order to a supplier and there is an error with it, they would naturally hit REPLY  on the email, only for it to be sent to a totally fake email and I am not aware of any correspondence. This has just happened to me were I needed an item ASAP. There was an issue with my PO (a typo on my part) and they emailed me. I never got the email and thought all was good. I waited and waited and no goods arrived. I chased the order only to be told 'We replied to you Sir three weeks ago and no you've missed the printing deadline'.

 

SO SO SO infuriating! Please get this sorted ASAP. I want emails to come from ME. Its my business not quickbooks.

Jennie7
Level 2

No Reply email?

HI - any resolution on this? Agree it's super frustrating 

CPRControls
Level 1

No Reply email?

No, no resolution at all. I have just started to create them in QB and instead of sending them, I download them and email them seperatley. Can't understand why this can't be fixed as it's possible in invoicing but clearly not a big enough issue for the QB team to address and so, as like most things with companies like this, it's just been ignored. 

Jennie7
Level 2

No Reply email?

So annoying. I just spent an hour with them on the phone and they're not able to tell me what setting is driving the "reply to" from PO's. 

dawn86
New Member

No Reply email?

I had this problem but having changed a setting, believe (fingers crossed) that it is now fixed.

 

Go to the gear icon, then company, then contact info, and ensure that the company email address and the customer face email are set to the email address you wish to receive the reply to.

 

I hope that this helps!

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