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No Reply email?

Forum|Forum|5 years ago
October 1, 2020
2 replies
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Hi There,

Wonder if anyone can help. When we send out purchase orders on quickbooks it sends via "quickbooks@notification.... etc" we have had a few occasions where the supplier has replied back to this email address, obviously this email address is autogenerated by quickbooks and so replies do not get read, so we are unaware of our suppliers email which may have a critical question about the order.

Is there either a way of

A) turning on a mechanism that will allow anyone who replies to this email address to be forwarded on to our real company email address so we can pick it up and respond to it...

or

B) being able to rename the autogenerated quickbooks email address to something like DoNotReply@quickbooks ..... etc" so people are aware they cannot reply to it and will seek our real email address from their contacts list or phone us if they have a query?

Many thanks

-Paul

QuickBooks Online

Best answer by EmmaM

Hello Paulhelsby, We can pass on this feedback for the email sender address to be changed to do not reply to our product developers. We'd recommend as well if you can in the cog in the top right of the product leave some feedback there as well.

We appreciate not all email users take advantage of the reply all so the cc option may not work for you to know if the supplier replies. The alternative option currently would be to download the purchase order and add it as an attachment to your own email and send that way.

Any questions or comments feel free to reply to this thread.

E

EmmaM

Level 10

HI Paulhelsby, Thanks for your query. There's not a way to change the email address it sends from to do not reply. What you could do as regards forwarding is to use the cc option to cc yourself into the purchase orders sent out so that if anyone does reply to the QuickBooks address it should then include your email in the reply. When you create a purchase order below the email box there is a cc/bcc if you click on that it will open a box to cc your email address in. Any queries on this just reply back to this post.

P

paulhelsbyAuthor

Hi EmmaM,

thanks for the reply, we are aware of the CC & BC and use them already when sending PO's. We also have in our template that "any replies or questions must be email to <our email address>", yet still staff at some of our suppliers will still reply and not 'reply to all' which would solve the matter. I think if QB was to implement a "Do Not Reply' name to their auto generated email address it sends out, it would solve this problem.

Thanks

-Paul

E

EmmaMAnswer

Level 10

Hello Paulhelsby, We can pass on this feedback for the email sender address to be changed to do not reply to our product developers. We'd recommend as well if you can in the cog in the top right of the product leave some feedback there as well.

We appreciate not all email users take advantage of the reply all so the cc option may not work for you to know if the supplier replies. The alternative option currently would be to download the purchase order and add it as an attachment to your own email and send that way.

Any questions or comments feel free to reply to this thread.

C

CPRControls

I have just started to use the Purchase Order feature in QBO and this is a MAJOR FLAW!!!!!!

If I send a Purchase Order to a supplier and there is an error with it, they would naturally hit REPLY on the email, only for it to be sent to a totally fake email and I am not aware of any correspondence. This has just happened to me were I needed an item ASAP. There was an issue with my PO (a typo on my part) and they emailed me. I never got the email and thought all was good. I waited and waited and no goods arrived. I chased the order only to be told 'We replied to you Sir three weeks ago and no you've missed the printing deadline'.

SO SO SO infuriating! Please get this sorted ASAP. I want emails to come from ME. Its my business not quickbooks.

D

dawn86

I had this problem but having changed a setting, believe (fingers crossed) that it is now fixed.

Go to the gear icon, then company, then contact info, and ensure that the company email address and the customer face email are set to the email address you wish to receive the reply to.

I hope that this helps!

AlverMarkT

Moderator

We are having this issue where there is no Reply-To email when we forward purchase orders to our vendors. This issue just started today. Please advise on a fix. Vendors are only given the option to reply to [email address removed] which is wrong.

Hi, Thomas. I appreciate you for joining the thread and I'm here to help.

The Reply To email where your vendors can send their response for the purchase orders you send is the company email found in the Contact info section of your Account and Settings. To change the email option where your vendors can reply, I'd recommend updating your company email in your QuickBooks Online (QBO) account. I can guide you through the process to achieve this.

Since the company email where QuickBooks can contact you is the same email where your vendors can send their responses to purchase orders, you can follow these steps for the fix:

Go to the Cogwheel icon in your QBO account.
Select Accounts and Settings.
Choose the Company tab.
Click on the Contact info section.
Update your Company email.
Hit Save. Then, Done.

To help manage your expenses and bills in QBO, let me add this article as a future reference: Add purchase orders to expenses, bills, or cheques in QuickBooks Online.

We'll be here in the Community if you have further questions about managing purchase orders or updating your company info in QBO. We'll do our best to assist.

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