No Reply email?

HI Paulhelsby, Thanks for your query. There's not a way to change the email address it sends from to do not reply. What you could do as regards forwarding is to use the cc option to cc yourself into the purchase orders sent out so that if anyone does reply to the QuickBooks address it should then include your email in the reply. When you create a purchase order below the email box there is a cc/bcc if you click on that it will open a box to cc your email address in. Any queries on this just reply back to this post.

Hi EmmaM,

thanks for the reply, we are aware of the CC & BC and use them already when sending PO's. We also have in our template that "any replies or questions must be email to <our email address>", yet still staff at some of our suppliers will still reply and not 'reply to all' which would solve the matter.  I think if QB was to implement a "Do Not Reply' name to their auto generated email address it sends out, it would solve this problem.

Thanks

-Paul

I have just started to use the Purchase Order feature in QBO and this is a MAJOR FLAW!!!!!!

If I send a Purchase Order to a supplier and there is an error with it, they would naturally hit REPLY  on the email, only for it to be sent to a totally fake email and I am not aware of any correspondence. This has just happened to me were I needed an item ASAP. There was an issue with my PO (a typo on my part) and they emailed me. I never got the email and thought all was good. I waited and waited and no goods arrived. I chased the order only to be told 'We replied to you Sir three weeks ago and no you've missed the printing deadline'.

SO SO SO infuriating! Please get this sorted ASAP. I want emails to come from ME. Its my business not quickbooks.

HI - any resolution on this? Agree it's super frustrating 

No, no resolution at all. I have just started to create them in QB and instead of sending them, I download them and email them seperatley. Can't understand why this can't be fixed as it's possible in invoicing but clearly not a big enough issue for the QB team to address and so, as like most things with companies like this, it's just been ignored. 

So annoying. I just spent an hour with them on the phone and they're not able to tell me what setting is driving the "reply to" from PO's. 

I had this problem but having changed a setting, believe (fingers crossed) that it is now fixed.

Go to the gear icon, then company, then contact info, and ensure that the company email address and the customer face email are set to the email address you wish to receive the reply to.

I hope that this helps!

This still doesn't work. I have the customer-facing email set to the same as the company email and it still sends reminders and POs from a QuickBooks address.

Thanks for joining the thread and sharing your concern with us, @craigryan. Allow me to help share insights about sending an email of your transactions in QuickBooks.

The default email address when sending sales forms like invoices, purchase orders, other transactions, and reports is quickbooks@notification.intuit.com. Changing the sender's email address in QBO is currently unavailable. 

I can see how this feature would be beneficial to your business. That said, I encourage you to send suggestions or product recommendations to our product developer team. We'll take them as opportunities to improve the various features of our products.

Here's how:

1. Sign in to QuickBooks.
2. Select the Gear icon at the top, then Feedback.
3. Enter your comments or product suggestions. Then select Next to submit feedback.

For your reference, check out this link: How to Submit Feedback. 

Additionally, you can bookmark these links in your browser for future reference. It outlines the steps to create your transactions and print them in QuickBooks:

• Creating, and amending common Sales, Purchase forms, and Statements
• Email or print multiple invoices and sales forms

You can count me in if there's anything else you need. The Community and I are always here to help you. Stay safe!

We are having this issue where there is no Reply-To email when we forward purchase orders to our vendors. This issue just started today. Please advise on a fix. Vendors are only given the option to reply to [email address removed] which is wrong. 

Hi, Thomas. I appreciate you for joining the thread and I'm here to help.

The Reply To email where your vendors can send their response for the purchase orders you send is the company email found in the Contact info section of your Account and Settings. To change the email option where your vendors can reply, I'd recommend updating your company email in your QuickBooks Online (QBO) account. I can guide you through the process to achieve this.

Since the company email where QuickBooks can contact you is the same email where your vendors can send their responses to purchase orders, you can follow these steps for the fix:

1. Go to the Cogwheel icon in your QBO account.
2. Select Accounts and Settings.
3. Choose the Company tab.
4. Click on the Contact info section.
5. Update your Company email.
6. Hit Save. Then, Done.

To help manage your expenses and bills in QBO, let me add this article as a future reference: Add purchase orders to expenses, bills, or cheques in QuickBooks Online.

We'll be here in the Community if you have further questions about managing purchase orders or updating your company info in QBO. We'll do our best to assist.