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Level 1

On ipad, on profit and loss box, when i click ‘view profit and loss’ there is no option anymore to change the graph to monthly, quarter, yearly etc. It used to be there

 
8 REPLIES 8
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QuickBooks Team

On ipad, on profit and loss box, when i click ‘view profit and loss’ there is no option anymore to change the graph to monthly, quarter, yearly etc. It used to be there

Hi buzzcartoons

 

What version of iPad are you using?

Highlighted
QuickBooks Team

On ipad, on profit and loss box, when i click ‘view profit and loss’ there is no option anymore to change the graph to monthly, quarter, yearly etc. It used to be there

and what IOS version are you using?

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Level 1

On ipad, on profit and loss box, when i click ‘view profit and loss’ there is no option anymore to change the graph to monthly, quarter, yearly etc. It used to be there

Hi John,

Its the iPad Pro 3rd generation 

IOS 13.1

Highlighted
QuickBooks Team

On ipad, on profit and loss box, when i click ‘view profit and loss’ there is no option anymore to change the graph to monthly, quarter, yearly etc. It used to be there

Thanks for confirming buzzcartoons,

 

I have been unable to replicate the same issue which you have experienced would it be possible to please get a screenshot when in the reporting section.

 

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Level 1

On ipad, on profit and loss box, when i click ‘view profit and loss’ there is no option anymore to change the graph to monthly, quarter, yearly etc. It used to be there

Hi,

 

I am also facing this issue running on iOS 13.3.1 6th gen IPad.


there is no option to change the period for the profit and loss report

 

Please advise.

 

thanks

 

daniel

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Moderator

On ipad, on profit and loss box, when i click ‘view profit and loss’ there is no option anymore to change the graph to monthly, quarter, yearly etc. It used to be there

Welcome to the thread, Daniel12m. Thanks for bringing this to our attention.

 

When QuickBooks Online app is encountering performance issues, it can be resolved by resetting the app data to clear the cache and refresh it into its default state.
 

To do this task, here's what you'll need to do:

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

If the issue persists, I'd suggest uninstalling and reinstalling the QuickBooks app to get this fixed. You can check this article for more guidance: QuickBooks App for Windows and Mac: General support.

 

If you have any other questions about running reports, you're always welcome to come back again by commenting below. I'm here for you. Take care. 

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Level 1

On ipad, on profit and loss box, when i click ‘view profit and loss’ there is no option anymore to change the graph to monthly, quarter, yearly etc. It used to be there

Hi,

 

In the Ipad app, I have refreshed Data in Help & Feedback in the Navigation bar..

 

I have also reinstalled the app but nothing has changed. There is still no option in the Ipad app to change the report. The option is there however in the Iphone app.

 

Please advise,

 

Thanks

Highlighted
Moderator

On ipad, on profit and loss box, when i click ‘view profit and loss’ there is no option anymore to change the graph to monthly, quarter, yearly etc. It used to be there

Thanks for keeping us updated, @Daniel12m.

 

Since none of the provided troubleshooting steps worked for you, it'd be best to contact our Technical Support Team. They can investigate this issue and provide additional troubleshooting steps.

 

To reach them, here's how:   

  1. Click the Help icon on the top right.
  2. Click Contact Us button at the bottom.
  3. Enter a short description of your concern.
  4. Click on Let's talk.
  5. Choose the method on how you'd be connected to support.

For the meantime, I recommend accessing your account via IOS mobile app or web browser when running the report. 

 

Additionally, I want you to get the most out of QuickBooks for your business. You can check some articles that are designed to help you get acclimated with the software. They can be accessed at the following link: QuickBooks Tutorials.

 

Should you need anything else, let me know by commenting below, I'm always here for you. Have a wonderful day!