I used to have 'Reports' bookmarked on my left hand side menu - now I can see Reports only under 'Menu' but cannot bookmark it any longer - does anyone know why this is?

Thank you for posting in the QuickBooks Community forum. I understand your Reports menu is no longer in your Bookmarks section and is now under the Menu tab like before. Allow me to impart insight that could help you thoroughly.

After the recent updates, this option is unavailable to most of the subscriptions. Adding the Reports menu to BOOKMARKS is possible through QBO Advance subscriptions.

We appreciate your understanding that limitations can sometimes be a part of any product, and we strive to address them to the best of our ability. I recommend sending your suggestions to our Product Development Team. We would be more than happy to hear from you. Your insights will help us enhance the user experience and ensure that we continue to meet your needs effectively. Here is how:

Here's how:

1. Go to the Gear icon.
2. Under the Profile column, select Feedback.
3. Share your suggestion, then click Next.

Our product engineers will consider your suggestions, and you can always check the status of your request through this link: QuickBooks Online Customer Feedback. 

As a workaround, you can edit your Menu section and drag Reports to the top for easier access.

Here's how:

1. Click the :pencil: Pencil icon beside Menu.
2. Locate Reports, then click and drag it to the top.
3. Select Save.

See this guide to learn more about moving features or jobs to the top of the menu for quick access: Understand the navigation menu in QuickBooks Online.

I'm always here to listen if you have other concerns about features or display preferences. You're always welcome to post again. Have a fantastic day!

I've started seeing the same thing but my magically disappearing bookmark is the VAT one. Doesn't appear in the bookmarks list anymore. Probably another bug Intuit have introduced which won't get fixed.

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/re-vat-shortcut-mia-in-shortcuts/0...

Hello there, Mark. I understand your experience may not have met your expectations.

We acknowledge that changes in the layout may not always resonate with every user. Our goal is to enhance the overall user experience and ensure that the platform is as user-friendly as possible for the majority of our users.

Before troubleshooting, let's check if the VAT option is available on your end.

1. On the left navigation panel, click the Pencil icon beside BOOKMARKS.
2. Type in VAT in the search field.
3. If there is, please tick the box beside it. Then, close the program and open it again to see if the VAT will stay in the bookmarks section. In case it doesn't stay, we'll need to do some browser troubleshooting.
4. If there's no VAT option, let's also proceed with the troubleshooting.

To troubleshoot, start by opening an incognito or private browser window. You can use the following keyboard shortcuts depending on what browser you're using:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once you have opened the browser window, log in to your QuickBooks account and see if the VAT option will be available. If it is, proceed to clear your browser's cache. This process will remove and fix specific issues and help the program run optimally. Additionally, you can use other devices and supported browsers to ensure everything works as expected. 

Additionally, here's an article on customising your menu: Understand the navigation menu in QuickBooks Online.

Let me know if you have further concerns with your bookmarks. I'll be here to provide assistance. Have a great day.

The reply bot is missing the point. VAT and Reports is missing from the bookmarks section. Useless feed back, again.

I recognize the importance of having the Reports and VAT sections bookmarked in your QuickBooks Online account, Mark.

Please know that as stated above, the option to add the Reports menu to bookmarks is only available for QuickBooks Advanced subscriptions. We can, however, bookmark the VAT.

If you've followed the troubleshooting steps provided by JanbonN but the VAT still isn't showing, I recommend reaching out to our Phone Support team for further investigation. They have all the necessary tools to pull up your account and look into the root cause of the issue. They can be reached by following the steps below:

1. Go to the Help icon in the top right-hand corner.
2. Select Search, then press the Contact Us button.
3. Enter your question in the box and hit Continue.
4. Choose the best way you'll want to reach out to us.

You may also consider checking the support hours to know the best time to contact our support team at your convenience.

Moreover, you may visit this article to learn more about getting quick access to your most important job centres like invoicing, banking, employee management, and more: Understand the navigation menu in QuickBooks Online.

Keep me posted about how it goes or if you have additional questions about the display preference in your QuickBooks account. Simply leave a comment below and I'll be sure to get back.

Another copy and paste reply when not understanding the issue.