QBO Advanced Payroll Pension Contribution Report is wrong but cant be amended

Hi there, @TeeBeeHBT.

You may have entered an incorrect percentage rate for the pension contribution that's why it's showing inaccurate figures. At this time, there isn't an option to amend the report. However, you'll need to rollback the payroll and correct the pension rates or deductions to have an accurate report.

To do that, you'll have to open the payrun and unlock it, then delete it. Once done, you can now review and change the percentage rate in the Pension Settings.

Here's how:

1. Click the Gear icon and select Account and Settings.
2. Select the Payroll menu, then go to the Pension schemes section.
3. Locate the Pension and click Edit pension to review and change the Employee and Employer contribution rates.

Then, process the payroll again. And that should correct the pension contribution figures in the report.

I've got you an article for more details: Manually setup a workplace pension scheme in QuickBooks Online Advanced Payroll.

You might also want to check out this article to learn more about Advanced Payroll: QuickBooks Online Advanced Payroll Hub.

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.

Thank you for your reply but the figures being calculated by QBO are correct, its just the report that's wrong.

And as you say, it can't be edited, its looking at the wrong data so I suggest it is either updated or removed to stop other users having to spend hours figuring this out also.

The % are correct the 'Pensionable Pay' data in the report is incorrect.

I have exactly the same problem - the pension report is showing all the "pensionable salaries" as the gross salaries, but is calculating the percentages correctly. I am therefore having to revert to my old spreadsheet to calculate the correct pensionable salary to enter into NEST for a member of staff whose salary has changed. What is worse is I have a member of staff on maternity leave, and I have literally had to work backward from QBO payroll's pension contribution figures to find out what pensionable salary it has based its calculations on. Is there no fix for this problem?