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userlocktris
Level 1

All my invoices are marked as paid. Even ones I haven't sent. Why?

 
5 REPLIES 5
EmmaM
QuickBooks Team

All my invoices are marked as paid. Even ones I haven't sent. Why?

Hello Userlocktris, We can look into how the invoices are marked as paid when you have not recorded them as paid. Do you have your bank account connected to pull through income and expenses? Do you have any banking rules et up?

userlocktris
Level 1

All my invoices are marked as paid. Even ones I haven't sent. Why?

Thanks for the reply. I have my bank connected for transactions but I have no idea what banking rules are.

ReymondO
QuickBooks Team

All my invoices are marked as paid. Even ones I haven't sent. Why?

Good day, @userlocktris.

 

Thanks for getting back to us. Allow me to join in this conversation and share with you some info about banking rules.

 

Once you download transactions from your bank, you can use bank rules to speed up your review process. This way, QuickBooks will automatically apply your rules to transactions in the For Review tab. The more the program uses your bank rules, the better it gets at categorising. 

 

For more details, you can check out this article: Set up bank rules to categorise online banking transactions in QuickBooks Online.

 

Additionally, you've mentioned that all of your invoices are automatically marked as paid even some of them aren't sent yet. This can be due to too much cache accumulated in your web browser. To clear this out, let's run some basic troubleshooting steps. 

 

First, use a private browser to access your account in QuickBooks. It is also known as InPrivate in Internet Explorer and Incognito mode in Google Chrome. This browser mode doesn't record the browsing activity on your local device. Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If the status of your invoices is now fixed, go back to your regular browser and clear its cache. You can also use another supported browser as an alternative option. This might be a temporary issue with QuickBooks and the current browser that you use.

 

I've also added some resources that you can use to help manage your online banking transactions in the program:

 

 

Let me know if you need further assistance with this. I'm always around to provide answers and clarifications to your questions. Have a great day ahead and take care.

userlocktris
Level 1

All my invoices are marked as paid. Even ones I haven't sent. Why?

Hi. I mostly use the app on my phone. I have logged on using my computer. Still the same. Cleared the cache and its still all marked as paid. I had some banking rules in place just didn't realise that's what they were called. Also have some weird discrepancy in my bank accounts but that's for another time. It's the invoices I need to sort out as I can't send any.

AileneA
QuickBooks Team

All my invoices are marked as paid. Even ones I haven't sent. Why?

Hello, userlocktris. 

 

I'd like to redirect you to our specialist, so this gets addressed securely. One of our support will need to check your account and perform additional troubleshooting to determine the cause of the issue. Here's how:

 

  1. Go to Help and select Contact Us.
  2. Enter your concern. Then, Hit Let's talk.
  3. Choose a way to connect with us:
  • Start messaging
  • Get a callback 

Please feel free to follow up with me here for all of your QuickBooks needs. The Community has your back whenever you need assistance. Stay safe!

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