cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
Anonymous
Not applicable

An invoice was set up with an incorrect email add. The add was changed but now the invoice is stuck. Quickbks says the pymt is being processed but that was over a week?

 
Solved
Best answer April 11, 2019

Accepted Solutions
RaymondJayO
Moderator

An invoice was set up with an incorrect email add. The add was changed but now the invoice is stuck. Quickbks says the pymt is being processed but that was over a week?

Thanks for reaching out to us here in the Community, @Anonymous. 

 

I'll share some information about your invoice payments.

 

Just to verify, did you change the email address on the customer's profile or on the invoice that was already sent? If you only changed it on the customer's profile, it will not retroactively update the previous customer's invoice. You'll need to change the email within the invoice if you wish to resend it. Here's how: 

 

  1. Go to the invoice you created. 
  2. On the Customer email, make sure it's the new one. 
  3. Click Save

 

Credit card payments are usually deposited to your account the next business day. If you're using ACH transfers, they can take around 2-7 business days to appear in your bank. For more information, please see this article: Find Out When QuickBooks Payments Deposits Your Money

 

Since the payment is being processed for over a week now, I'd suggest contacting our QuickBooks Online Support Team. By doing so, they can double-check why the payment was delayed. They can also verify when it should be deposited on your bank. 

 

This will get you in the right direction, @Anonymous. Stay in touch with me if there’s anything else you need. Have a good day. 

View solution in original post

1 REPLY 1
RaymondJayO
Moderator

An invoice was set up with an incorrect email add. The add was changed but now the invoice is stuck. Quickbks says the pymt is being processed but that was over a week?

Thanks for reaching out to us here in the Community, @Anonymous. 

 

I'll share some information about your invoice payments.

 

Just to verify, did you change the email address on the customer's profile or on the invoice that was already sent? If you only changed it on the customer's profile, it will not retroactively update the previous customer's invoice. You'll need to change the email within the invoice if you wish to resend it. Here's how: 

 

  1. Go to the invoice you created. 
  2. On the Customer email, make sure it's the new one. 
  3. Click Save

 

Credit card payments are usually deposited to your account the next business day. If you're using ACH transfers, they can take around 2-7 business days to appear in your bank. For more information, please see this article: Find Out When QuickBooks Payments Deposits Your Money

 

Since the payment is being processed for over a week now, I'd suggest contacting our QuickBooks Online Support Team. By doing so, they can double-check why the payment was delayed. They can also verify when it should be deposited on your bank. 

 

This will get you in the right direction, @Anonymous. Stay in touch with me if there’s anything else you need. Have a good day. 

Need to get in touch?

Contact us