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waylisbramble
Level 1

Asks for payment method when creating invoice?

Anyone getting a red error when creating a sales invoice.  Asks for payment method.  Never done this before.  Doesn't make any difference if I choose use DD or Ask Customer to make payment?
6 REPLIES 6
ShangY
QuickBooks Team

Asks for payment method when creating invoice?

Hello there, @waylisbramble

 

When you create an invoice, QuickBooks won't usually ask for payment method.

 

For me to provide the accurate resolution, can you share a screenshot of the error message? I want to gather more details about this.

 

Looking forward to hear from you, @waylisbramble.

wb80
Level 1

Asks for payment method when creating invoice?

This is happening for me also. Accounting software that doesn't let you create invoices is pointless.

screenshot.png

wb80
Level 1

Asks for payment method when creating invoice?

And just after I posted this, the "Accept Card Payments" option is back (this was missing before), and I can save invoices again.

GeorgiaC
QuickBooks Team

Asks for payment method when creating invoice?

Hello wb80, thanks for letting us know that you're also experiencing this issue. 

 

We've since had multiple reports from other users of QuickBooks Online with the same error message. While the error itself appears to self-resolve for most, our team are looking into the cause to ensure it does not continue. Sorry for any inconvenience caused to you today. 

SEdmunds
Level 5

Asks for payment method when creating invoice?

This affected me yesterday morning so I called support, but shortly after my colleague and I could raise invoices successfully.

 

Sadly it's not working again this morning with the same error, and you can see lot's of reports of this issue in this forum.

 

The fact that every support reply has been check your browser etc. isn't helpful as you can easily see this is a widespread issue.

 

If we can't raise invoices we can't work - to have this happening for two days is unacceptable.

RogelioL
QuickBooks Team

Asks for payment method when creating invoice?

We highly appreciate your patience and understanding, @SEdmunds. Allow me to route you to the appropriate support to get you back on business.

 

Please know that we've been receiving similar reports about the error you've received wherein you can't create an invoice. With this, I recommend contacting our support team. This way, they can add you to the list of affected users and will be able to send you an update via email as soon as possible.

 

Here's how:

  1. Go to the Help menu at the upper right.
  2. Click the Search tab.
  3. Click on Contact Us at the bottom part. 
  4. Enter your concern in the What can we help you with?
  5. Click Continue.
  6. Select Chat with us or Have us call you.

 

Additionally, you can check out this article to learn how to personalize your invoices: Customise invoices, estimates, and sales receipts in QuickBooks Online.

 

I'll be around if you have other QuickBooks-related queries. Keep safe.

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